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Thu, 14 Dec 2017 22:48:52 +0000
AIA CEO Melcher: “I’m very concerned about how our nation has come to accept several anchors that are dragging our industry down" SpaceNews.com
Thu, 14 Dec 2017 21:42:28 +0000
Airbus has signed a contract with the European Space Agency to develop a Copernicus Data and Information Access Services, orDIAS, platform that will make data from the Earth-monitoring constellation more accessible to users from about mid-2018. SpaceNews.com
Thu, 14 Dec 2017 16:57:56 +0000
SpaceIL, the Israeli team in the Google Lunar X Prize competition, says it needs to raise $7.5 million in less than a week in order to complete its lander and retain its launch contract. SpaceNews.com
Thu, 14 Dec 2017 11:00:27 +0000
NASA’s Dawn mission to the main asteroid belt, granted a second extended mission earlier this year, will end later next year after a final set of close-up observations of the dwarf planet Ceres. SpaceNews.com
Thu, 14 Dec 2017 01:59:27 +0000
Lockheed envisions many uses for artificial intelligence in space, such as being able to quickly detect changes in satellite performance and in the environment. SpaceNews.com
Wed, 13 Dec 2017 18:53:09 +0000
The Senate Commerce Committee advanced the nomination of Barry Myers to be the next administrator of NOAA to the full Senate despite concerns by the committee’s Democrats about potential conflicts of interest. SpaceNews.com
Wed, 13 Dec 2017 10:08:47 +0000
A Japanese company planning a series of robotic missions to the moon announced Dec. 13 that it has raised more than $90 million in one of the largest Series A funding rounds for any emerging space venture. SpaceNews.com
Wed, 13 Dec 2017 08:47:31 +0000
Blue Origin said it carried out a successful test flight of a new version of its New Shepard suborbital vehicle Dec. 12. SpaceNews.com
Wed, 13 Dec 2017 04:06:57 +0000
Arianespace performed its eleventh and final launch of the year today, sending four Galileo European navigation satellites into medium Earth orbit. SpaceNews.com
Tue, 12 Dec 2017 20:39:55 +0000
The new decadal survey for Earth science research will likely be unveiled in early January, slightly later than previously planned. SpaceNews.com
Tue, 12 Dec 2017 20:17:22 +0000
The U.S. Federal Communications Commission on Dec. 5 okayed the first part of a satellite-servicing mission Orbital ATK’s Space Logistic subsidiary has with Intelsat, saying the servicing vehicle can execute “rendezvous, proximity operations, and docking with the Intelsat-901” satellite while in a graveyard orbit. SpaceNews.com
Tue, 12 Dec 2017 17:20:18 +0000
Tucked into the details of the 2018 National Defense Authorization Act that President Trump signed into law Dec. 12 is a long overdue recognition of the first American astronauts who were lost in service to their country while practicing for a mission. SpaceNews.com
Tue, 12 Dec 2017 11:41:15 +0000
Rocket Lab scrubbed a launch of its Electron small launch vehicle Dec. 11 after an abort just two seconds before liftoff. SpaceNews.com
Tue, 12 Dec 2017 03:55:05 +0000
President Trump’s new space policy directive calling for American astronauts to return to the moon is welcome and encouraging news. SpaceNews.com
Tue, 12 Dec 2017 03:04:42 +0000
On the eve of the first launch of a reused Dragon capsule on a Falcon 9 with a reused first stage, both NASA and SpaceX said they were comfortable with the level of risk involved with the mission. SpaceNews.com
Mon, 11 Dec 2017 22:16:34 +0000
President Donald Trump signed an order Dec. 11 formally directing NASA to send humans back to the moon, but provided no information on schedules or budgets for such an initiative. SpaceNews.com
Mon, 11 Dec 2017 11:04:22 +0000
President Donald Trump is scheduled to sign his administration’s first space policy directive in a White House ceremony Dec. 11, one that may formally direct NASA to send humans back to the moon. SpaceNews.com
Sun, 10 Dec 2017 21:03:54 +0000
China Great Wall Industry Corp. launched Algeria’s first telecommunications satellite, Alcomsat-1, aboard a Long March 3B rocket at 11:40 a.m. Eastern to geostationary transfer orbit, the Algerian press agency APS said today. SpaceNews.com
Sun, 10 Dec 2017 01:20:41 +0000
An airspace closure notice published by the Federal Aviation Administration Dec. 9 suggests Blue Origin is preparing to resume test flights of its New Shepard suborbital vehicle after a hiatus of more than a year. SpaceNews.com
Fri, 08 Dec 2017 21:23:41 +0000
More than a year after suffering significant damage in a Falcon 9 explosion, a Florida launch pad is ready to return to service, incorporating improvements that will allow a higher flight rate. SpaceNews.com
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  • Service Support Engineer - IP Domain - Emergency.lu

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Emergency.lu
    Job codeSES0680
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Emergency.lu - 2 year contract

    Ref SES0680
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-12

     


     

    Context

     
    SES Techcom is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for more than 25 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    In this position you will support B2B Techcom services like Emergency.lu.
    Emergency.lu is designed to deliver emergency communication services anywhere in the world with a 24 to 48 hour response time
    You will technically support the operation of the service.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in  English (French being considered as an important additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67362
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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