Latest Space News
Wed, 21 Nov 2018 10:17:10 +0000
A new advisory committee has proposed a set of recommendations to NASA in areas ranging from export control to advertising to enhance commercial activities in space. SpaceNews.com
Wed, 21 Nov 2018 03:32:48 +0000
An Arianespace Vega rocket launched the Mohammed 6-B satellite for Morocco the evening of Nov. 20, placing the satellite in the same orbit as its twin satellite Mohammed 6-A that launched a year ago, also on a Vega rocket. SpaceNews.com
Tue, 20 Nov 2018 21:37:08 +0000
As Congress works to finalize a fiscal year 2019 spending bill for NASA, a senator is asking colleagues to secure the future of two of NASA’s largest astrophysics missions. SpaceNews.com
Tue, 20 Nov 2018 12:14:33 +0000
As NASA starts to build up details about its plans to return humans to the moon, the agency is studying concepts for “human-class” lunar landers that would involve three-stage vehicles whose individual components could be flown on a range of launch vehicles. SpaceNews.com
Tue, 20 Nov 2018 01:08:42 +0000
Electronic threats against satellite communication have rapidly escalated in the last few years and will continue to advance in the foreseeable future. SpaceNews.com
Mon, 19 Nov 2018 23:45:45 +0000
The obvious conclusion from Harrison’s study is that the size and budget of a new military service for space can vary considerably depending on the scope of the reorganization. SpaceNews.com
Mon, 19 Nov 2018 19:05:53 +0000
NASA has chosen a Martian crater that once hosted a lake and river delta as the landing site for a mission that will collect samples for eventual return to Earth. SpaceNews.com
Mon, 19 Nov 2018 18:57:47 +0000
What both the Russian and Chinese space forces reflect is a shifting view of the nature of future conflict, and the place space has within that view. SpaceNews.com
Mon, 19 Nov 2018 18:51:58 +0000
The launch means China is now able proceed with its pioneering Chang’e-4 lunar mission, which will attempt the first ever soft-landing on the far side of the moon, with launch expected Dec. 7. SpaceNews.com
Mon, 19 Nov 2018 10:57:30 +0000
Sen. Bill Nelson, the leading advocate for space among Democratic senators, formally conceded defeat Nov. 18 in his bid to win a fourth term. SpaceNews.com
Mon, 19 Nov 2018 01:02:16 +0000
Virgin Orbit performed the first captive carry flight of its LauncherOne air-launch system Nov. 18, a key testing milestone as the company moves closer to a first flight. SpaceNews.com
Sun, 18 Nov 2018 17:49:48 +0000
Steve Nixon: “I think there’s some bureaucratic inertia. Also there’s a space industrial complex that might not want to see a shift to much cheaper assets.” SpaceNews.com
Sat, 17 Nov 2018 22:44:49 +0000
Two months after he unveiled a revised design for SpaceX’s next-generation launch system, Elon Musk suggested that the company is making more changes to the design. SpaceNews.com
Sat, 17 Nov 2018 09:24:58 +0000
Northrop Grumman successfully launched a Cygnus cargo spacecraft to the International Space Station Nov. 17 after two days of weather delays. SpaceNews.com
Fri, 16 Nov 2018 21:13:06 +0000
The U.S. Federal Communications Commission pressed forward with plans to firm up its rules about space safety and orbital debris Nov. 15 while at the same time questioning whether it is the right agency to do so. SpaceNews.com
Fri, 16 Nov 2018 19:23:24 +0000
NASA’s plans to return humans to the surface of the moon within 10 years got a chilly reception from an advisory group Nov. 15, who called on the agency to accelerate that timeframe and reconsider development of the Gateway facility in lunar orbit. SpaceNews.com
Fri, 16 Nov 2018 18:22:49 +0000
The round brings NorthStar E&S’s total funding to 83 million Canadian dollars and ends a funding drought from when the company announced its plans three years ago. SpaceNews.com
Fri, 16 Nov 2018 15:17:38 +0000
Spacety is one of China’s first commercial and private satellite companies in China, established in January 2016, following new government policies introduced in 2014 and 2015 to deregulate the nation’s space sector. SpaceNews.com
Fri, 16 Nov 2018 05:22:08 +0000
AST&Science announced plans Nov. 15 to begin building extremely satellites in 2019 at its new North American manufacturing plant in Midland, Texas. SpaceNews.com
Thu, 15 Nov 2018 22:41:59 +0000
SpaceX matched its personal best with its 18th launch this year, delivering the Es’hail-2 communications satellite to geostationary transfer orbit for Qatari operator Es’hailSat. SpaceNews.com
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  • Service Support Engineer - IP Domain - Emergency.lu

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Emergency.lu
    Job codeSES0680
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Emergency.lu - 2 year contract

    Ref SES0680
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-12

     


     

    Context

     
    SES Techcom is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for more than 25 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    In this position you will support B2B Techcom services like Emergency.lu.
    Emergency.lu is designed to deliver emergency communication services anywhere in the world with a 24 to 48 hour response time
    You will technically support the operation of the service.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in  English (French being considered as an important additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67362
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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