Latest Space News
Wed, 21 Feb 2018 23:17:17 +0000
The Army would use small satellites to support tactical imagery needs in the field. SpaceNews.com
Wed, 21 Feb 2018 21:41:25 +0000
Companies that collect data beamed down from small satellites say they expect partnerships and mergers will stem the rising number of new entrants offering ground station services in their market. SpaceNews.com
Wed, 21 Feb 2018 19:46:33 +0000
Vice President Mike Pence and members of the National Space Council approved a series of recommendations Feb. 21 that make modest, and expected, reforms to regulations of commercial space activities. SpaceNews.com
Wed, 21 Feb 2018 17:18:00 +0000
Just as the European masters brought forth a magical period of learning, discovery, invention, fine arts and music 500 years ago, with the advances in the science and technologies proliferating today, we expect a rejuvenation in human space activity in this dawn of the 21st century. SpaceNews.com
Wed, 21 Feb 2018 17:04:37 +0000
For those who have been waiting for the Air Force to shake up its space investment portfolio, the budget request for 2019 was as disruptive as can be expected from the military. SpaceNews.com
Wed, 21 Feb 2018 16:59:51 +0000
The biggest thing since sliced bread might just be a satellite the size of a slice of bread. SpaceNews.com
Wed, 21 Feb 2018 11:23:25 +0000
NASA's vision for lunar exploration includes landing astronauts, from NASA and its partners, on the surface of the moon by the late 2020s, the agency's acting administrator said Feb. 20. SpaceNews.com
Wed, 21 Feb 2018 04:29:31 +0000
In spite of all the safeguards, companies must continually monitor traffic on their global networks to detect attempted or successful penetration and take steps to mitigate the impact of security breaches. SpaceNews.com
Tue, 20 Feb 2018 22:02:12 +0000
Bigelow Aerospace has established a space operations subsidiary whose first task will be to study the market for the company's commercial space stations as it grapples with competition from China and NASA. SpaceNews.com
Tue, 20 Feb 2018 19:50:53 +0000
President Trump's 2019 NASA budget would pull the plug on astronomer's No. 1 priority for the next decade. NASA's former astrophysics chief says Congress should keep WFIRST funded. SpaceNews.com
Tue, 20 Feb 2018 08:57:05 +0000
Vector, one of a growing number of companies developing small launch vehicles, plans to carry out its first orbital launch this summer from Alaska. SpaceNews.com
Mon, 19 Feb 2018 22:29:05 +0000
When members of the National Space Council meet this week, they are expected to discuss, among other issues, regulatory reforms intended to promote growth of the commercial spaceflight industry. SpaceNews.com
Mon, 19 Feb 2018 15:06:38 +0000
What exactly will replace SBIRS remains to be seen. Air Force Secretary Heather Wilson suggested the new system will be “simpler” and more survivable to enemy attacks. SpaceNews.com
Mon, 19 Feb 2018 13:44:31 +0000
Air Force leaders say changes in procurement spending are necessary for the military to ensure air and space supremacy. SpaceNews.com
Mon, 19 Feb 2018 10:38:47 +0000
The head of the organization that manages the national laboratory portion of the International Space Station will leave next month as it deals with an uncertain long-term future for the station. SpaceNews.com
Sun, 18 Feb 2018 15:32:36 +0000
Telesat, with one demonstration satellite for its planned broadband satellite constellation in orbit, expects to announce plans for manufacturing the full system in the coming months as it seeks partners to help fund its development. SpaceNews.com
Fri, 16 Feb 2018 21:45:19 +0000
NASA has certified the current version of the SpaceX Falcon 9 to launch some categories of science missions, a milestone needed for the upcoming, but delayed, launch of an astronomy spacecraft. SpaceNews.com
Fri, 16 Feb 2018 19:38:53 +0000
Eutelsat Chief Executive Officer Rodolphe Belmer is taking a contrary view on short-term capacity leases and the explosive growth of video streaming — two disruptive video trends causing angst among satellite operators with substantial television broadcast business. SpaceNews.com
Fri, 16 Feb 2018 15:20:41 +0000
The U.S. Air Force and Aerojet Rocketdyne are working to revise an agreement to support development of the company's AR1 rocket engine, as questions continue about the engine's long-term future. SpaceNews.com
Thu, 15 Feb 2018 23:05:27 +0000
The president of the Canadian Space Agency said he is taking a "wait and see" approach to NASA's plans to end funding of the International Space Station in the mid-2020s, citing the lack of detail. SpaceNews.com
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  • Service Support Engineer - IP Domain - Emergency.lu

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Emergency.lu
    Job codeSES0680
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Emergency.lu - 2 year contract

    Ref SES0680
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-12

     


     

    Context

     
    SES Techcom is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for more than 25 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    In this position you will support B2B Techcom services like Emergency.lu.
    Emergency.lu is designed to deliver emergency communication services anywhere in the world with a 24 to 48 hour response time
    You will technically support the operation of the service.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in  English (French being considered as an important additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67362
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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