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Thu, 26 Apr 2018 19:45:21 +0000
Continuing its country-by-country fight against Inmarsat’s European Aviation Network, French satellite fleet operator Eutelsat is returning to its home country regulator to challenge Inmarsat’s recently granted authorization. SpaceNews.com
Thu, 26 Apr 2018 19:12:51 +0000
Large constellations of satellites planned for low Earth orbit (LEO) present little threat to Iridium’s business despite sharing the same orbit, CEO Matt Desch said April 26. SpaceNews.com
Thu, 26 Apr 2018 14:58:32 +0000
China successfully completed its twelfth orbital launch of 2018 late on Wednesday, sending five small Zhuhai-1 remote sensing satellites into orbit. SpaceNews.com
Thu, 26 Apr 2018 11:12:54 +0000
Intelligence analysts have a problem: more data than ever before. “It presents a massive challenge for us,” said Lt. Gen. Charles Brown Jr., U.S. Central Command deputy commander. SpaceNews.com
Thu, 26 Apr 2018 01:31:43 +0000
A longtime space advocate is stepping away from the space resources company he helped found more than five years ago and now plans to help develop the next generation of space startups. SpaceNews.com
Wed, 25 Apr 2018 22:40:26 +0000
FY-19 NDAA: Lawmakers are diving deeper into DoD acquisition strategies and space capabilities, particularly launch. SpaceNews.com
Wed, 25 Apr 2018 22:37:06 +0000
Eurockot’s Launch Services last mission using the Russian-German Rockot launcher took place successfully April 25 from the Plesetsk Cosmodrome in Northern Russia. SpaceNews.com
Wed, 25 Apr 2018 21:00:18 +0000
GAO: “Implementing a strategy to support multiple launch providers may prove challenging." SpaceNews.com
Wed, 25 Apr 2018 20:23:42 +0000
Thermo Capital, owner of Globalstar, is merging the satellite operator with a landline company it owns in a $1.65 billion deal intended to help pay off Globalstar’s debts. SpaceNews.com
Wed, 25 Apr 2018 18:32:25 +0000
Northrop Grumman executives said April 25 that the company declined to submit a proposal for the next set of GPS 3 satellites, all but guaranteeing that Lockheed Martin will win the competition. SpaceNews.com
Wed, 25 Apr 2018 12:50:15 +0000
The remote sensing industry is trying to contribute to “global transparency,” said Walter Scott, chief technology officer of Maxar Technologies and founder of DigitalGlobe. SpaceNews.com
Wed, 25 Apr 2018 11:10:01 +0000
The House of Representatives approved legislation April 24 that would reform commercial remote sensing regulation and create a licensing regime for “non-traditional” commercial space activities. SpaceNews.com
Wed, 25 Apr 2018 01:25:18 +0000
Air Force Secretary Heather Wilson made news last week at the Space Symposium with major announcements on the reorganization of Space and Missile Systems Center and the standup of a new office to eliminate bottlenecks in the system. SpaceNews.com
Wed, 25 Apr 2018 01:11:07 +0000
Iceye, the Finnish company flying a Synthetic Aperture Radar (SAR) microsatellite, forged an alliance with Ursa Space Systems, a firm that offers economic insights from geospatial data. SpaceNews.com
Tue, 24 Apr 2018 21:20:22 +0000
Countering WMDs is a major intelligence fusion challenge. Thomas: “Even for an organization that prides itself in agility, which we do, this is some incredibly problem solving.” SpaceNews.com
Tue, 24 Apr 2018 20:23:58 +0000
Geospatial data companies are focusing intently on acquiring satellite imagery quickly and speeding data delivery to customers. SpaceNews.com
Tue, 24 Apr 2018 20:14:24 +0000
The light-lift Vega rocket is Europe’s vehicle of choice for small satellites, but has mainly launched spacecraft weighing hundreds of kilograms. While that’s smaller than what Arianespace normally launches on an Ariane 5 or Soyuz, it’s not the “small” that people generally think of when they think smallsats. SpaceNews.com
Tue, 24 Apr 2018 18:09:21 +0000
Lockheed Martin executives said April 24 they are confident they will win an Air Force competition for the next set of GPS 3 navigation satellites as questions swirl about what other companies, if any, submitted proposals. SpaceNews.com
Tue, 24 Apr 2018 15:42:28 +0000
An Ariane 5 launch has been cancelled after an unexplained problem with an Indian space agency satellite that was supposed to ride on the mission. SpaceNews.com
Tue, 24 Apr 2018 14:34:24 +0000
In its quest for cutting edge commercial solutions to military problems, the U.S. Defense Innovation Unit Experimental (DIUx) is not ignoring the talents of traditional government contractors. SpaceNews.com
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  • Service Support Engineer - IP Domain - Emergency.lu

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Emergency.lu
    Job codeSES0680
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Emergency.lu - 2 year contract

    Ref SES0680
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-12

     


     

    Context

     
    SES Techcom is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for more than 25 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    In this position you will support B2B Techcom services like Emergency.lu.
    Emergency.lu is designed to deliver emergency communication services anywhere in the world with a 24 to 48 hour response time
    You will technically support the operation of the service.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in  English (French being considered as an important additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67362
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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