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Fri, 15 Feb 2019 23:45:10 +0000
NASA is considering buying two additional seats on Soyuz spacecraft to ensure a continued American presence on the International Space Station amid worries about additional delays in commercial crew flights. SpaceNews.com
Fri, 15 Feb 2019 16:24:26 +0000
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Fri, 15 Feb 2019 05:37:46 +0000
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Thu, 14 Feb 2019 23:37:20 +0000
During a recent conversation with a senior defense official about the changes coming to military space, he pointed out that under the proposed reorganization the lines of authority could become a little blurred. SpaceNews.com
Thu, 14 Feb 2019 23:36:31 +0000
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Thu, 14 Feb 2019 23:15:46 +0000
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Thu, 14 Feb 2019 21:36:41 +0000
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Thu, 14 Feb 2019 11:51:59 +0000
NASA has selected for development a mission that will perform a spectroscopic survey of the entire sky at near-infrared wavelengths to study the origins of solar systems, galaxies and the universe. SpaceNews.com
Thu, 14 Feb 2019 02:46:59 +0000
NASA announced Feb. 13 that it was ending efforts to restore contact with the Opportunity Mars rover, bringing its mission to an end more than 15 years after it landed on the planet. SpaceNews.com
Wed, 13 Feb 2019 21:18:56 +0000
SpaceX has filed a protest over the award of a launch contract to United Launch Alliance for a NASA planetary science mission, claiming it could carry out the mission for significantly less money. SpaceNews.com
Wed, 13 Feb 2019 17:30:50 +0000
Lawmakers are calling for an independent review of the Air Force Launch Service Agreement contracts and its strategy to acquire launch services in the coming years. Why? SpaceNews.com
Wed, 13 Feb 2019 17:00:50 +0000
To receive FIRST UP Satcom, a weekly SpaceNews newsletter for satellite and telecom professionals, sign up here. TOP STORIES Russia plans to conduct six Proton launches this year, as well as a second flight of the Angara 5A, according to Khrunichev, the manufacturer for both rockets. The Angara 5A mission is scheduled for December 2019. The rocket […] SpaceNews.com
Wed, 13 Feb 2019 10:54:15 +0000
The new leader of the commercial space transportation office within the Federal Aviation Administration pledged to be open and “over-communicate” with industry as it works on new regulatory proposals. SpaceNews.com
Tue, 12 Feb 2019 22:55:36 +0000
CEO Yona Ovadia said Gilat had $104 million on hand as of Dec. 31 and will have sufficient resources for significant financial plays even after subtracting the dividend. SpaceNews.com
Tue, 12 Feb 2019 20:06:37 +0000
Spanish power company Red Eléctrica announced an agreement Feb. 12 to buy out Abertis’ 89.7 percent stake in domestic satellite operator Hispasat for 949 million euros ($1.08 billion). SpaceNews.com
Tue, 12 Feb 2019 18:44:26 +0000
Former NASA astronaut Mark Kelly announced Feb. 12 his intent to run for a United States Senate seat in Arizona. SpaceNews.com
Tue, 12 Feb 2019 15:00:36 +0000
Starburst Aerospace and Techstars announced plans Feb. 12 to begin accepting applications for a new space-focused accelerator based in Los Angeles and backed by the U.S. Air Force, NASA’s Jet Propulsion Laboratory, Lockheed Martin, Maxar Technologies, SAIC and Israel Aerospace Industries. SpaceNews.com
Tue, 12 Feb 2019 03:15:25 +0000
As NASA marks the latest milestone in the ongoing testing of the James Webb Space Telescope, agency officials are downplaying any additional delay to the troubled mission caused by the recent government shutdown. SpaceNews.com
Mon, 11 Feb 2019 22:32:46 +0000
DoD memo: The 2020 budget is a “starting point." The budget plan does not include “mission growth that may be needed to meet the evolving threat.” SpaceNews.com
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  • Service Support Engineer - IP Domain - Emergency.lu

     


     

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    Job Description
    TitleService Support Engineer - IP Domain - Emergency.lu
    Job codeSES0680
    Job posted on23/10/2015 (modified on 06/11/2015)
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typeTemp/contract
    Start dateimmediately
    Job Description

    Service Support Engineer - IP Domain - Emergency.lu - 2 year contract

    Ref SES0680
    Region Europe
    Location Luxembourg - Betzdorf
    Company SES
    Category Ground / Terrestrial Engineering
    Position Staff
    Published 2015-10-12

     


     

    Context

     
    SES Techcom is a Luxembourg-based subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for more than 25 years, it provides technical services to the Satellite Industry on a worldwide basis.
     
    In this position you will support B2B Techcom services like Emergency.lu.
    Emergency.lu is designed to deliver emergency communication services anywhere in the world with a 24 to 48 hour response time
    You will technically support the operation of the service.

    As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms.
    Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure.
    You will also work on the positioning/commercialization of new broadband products and services in the field as well as on new distribution schemes.
     
    We offer a 2 year contract starting as soon as possible

    Responsibilities

    • Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs

    • Act as point of contact to customers’ requests for information, support and problem escalation.

    • Analyse trends and recommend solutions and service improvement strategies

    • Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters

    • Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services

    • Initiate, prepare and lead product and/or service training activities.

    • Perform onsite intervention to resolve issues if required

    • Support Service Desk activities like monitoring, follow-up trouble ticketing processes, providing regular customer reports and prepare service level reports (SLA, KPI)
     

    Experience / Qualifications

    Engineering degree or equivalent degree in ICT

    • Minimum 3 years of professional industry relevant experience

    Fluency in  English (French being considered as an important additional asset).

    • ITIL certification is a plus

    • Up-to-date knowledge of broadband and telecommunication services with a solid technology background

    • Knowledgeable/expert in as much as possible domains amongst which VoIP, Wi-Fi and WIMAX broadband networks

    Deep understanding of the IP domain (satellite based networks such as VSAT networks would be considered as an important asset)

    • Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions

    • Ability to coordinate internal and external partners to deliver high level service support

    • Excellent presentation, negotiation and communication skills

    • Good understanding of customer requirements and experience to translate them into technical solutions

    • Readiness to travel 
     

    Our Offer

    Competitive salary package, coupled with a diverse array of challenges and development benefits.

    SES is an Equal Opportunity and Affirmative Action Employer.

    This position reports to

    Senior Manager, Services at SES Techcom Services

    Apply for this Job online

    Web Pagehttp://www.ses.com/8233697/job-overview/apply/67362
    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease visit our website to apply online
    Web Pagehttp://www.ses.com


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