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  • End-User and Administrative SAP Consultant

     


     

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    Job Description
    TitleEnd-User and Administrative SAP Consultant
    Job posted on01/03/2016
    LocationDarmstadt
    CountryGermany
    EducationBachelor
    Contract typePermanent
    Start datewithin 2 months
    Job Description

    We are looking to further enhance our team by adding a

    End-User and Administrative SAP Consultant

    You will be based initially for 1 year at our client’s headquarters in Darmstadt, Germany. Extension of a further 3 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities.

    Your Tasks Include:

    It is foreseen, that the tasks of the Key person will include, as a minimum:

    To support day-to-day operation of the Client’s SAP System with emphasis on SAP Financials related topics by:

    • Providing SAP application support to end-users in the use of the SAP ERP and BI Reporting system. This comprises navigation, functional support, particularly in the Financials area and also ESS and workflows functional support.
    • Providing root cause analysis and reporting for end user requests and problems reported for example via IT Service desk, also in cooperation with Key users and SAP expert Consultants, (user error, client setup, SAP Bugs, Customization errors, missing authorizations etc.), plus incident resolution in case of direct end-user support,
    • Triggering problem (bugs) resolution and communication of all details necessary for effective resolution by SAP expert consulting or SAP global support, including timely follow-up

    To support the implementation of enhancements in the Financials Area by:

    • Gathering, eliciting and documenting user requirements,
    • Documenting system requirements and issuing service requests for SAP enhancements
    • Cooperating with SAP expert consultants and SAP ERP Engineering and Maintenance Manager for providing agreed enhancement functionality, conducting verification testing, supporting implementations, roll-outs and similar activities in a continuous improvement environment and providing respective feedback
    • Conducting verification testing for system changes system prior to user acceptance (validation)
    • Coordination of system change documentation, ensuring up-to-date and accurate system documentation.
    • Providing up-to-date tracking, documentation and status in respective tracking tool (s) for problem resolution (bugs) and also support/enhancements.
    • Coordinating and supporting Key Users validation testing and roll out of enhancements to the end users

    To facilitate and coordinate the SAP system change management process with emphasis on SAP Financials. The role is instrumental in helping to control the SAP Change Management Process and includes the following tasks, as a minimum:

    • Continuous and up-to-date monitoring/follow-up, tracking and documentation of bugs and enhancement until closure.
    • Continuous and up-to-date monitoring/follow-up of the system transport requests provided for system changes
    • Initiating and coordinating the system change management process by providing and collecting change details and creating/issuing the related change management forms for the changes to the system functionality,
    • Identifying testing, documentation, training materials, etc. that may be affected by system changes and following up the implementation of the required changes in a timely manner.

    To support end-user related and process-related documentation and trainings with special emphasis on SAP Financials by:

    • Highlighting end user training needs in the area of SAP Financials;
    • Coordinating SAP Financials related end user training initiated via the SAP Key User Group, direct requests or as a result of Service Desk action, including training reports and training material;
    • Coordinating and following-up changes to end-user documentation, process documentation, test documentation etc.
    • Providing ad hoc and scheduled end user training in cooperation with the SAP Key User Group or as part of the Client’s induction programme.

    It is not expected from the Key person to provide SAP consulting support in areas where high degree of specialization is expected. On the other hand it is expected that the Key person is sufficiently knowledgeable in various SAP Areas with emphasis on all Financials, to be able to cooperate effectively with the SAP expert consultants and SAP key users and end users. In addition the Key person is to act as back-up to other SAP Support Team members in the area of SAP HR and Logistics.

     

    Your Profile:

    The consultant is expected to have the following skills and experience:

    • Knowledge/experience in accounting principles and SAP Financial concepts in areas such as G/L accounting, A/P, A/R, Asset Management, Cash Management, Travel Management and integration to budgeting, procurement and sales processes, ideally including public sector management
    • Basic working knowledge of SAP Financials system configuration, set-up and SAP system change processes
    • Proven experience in providing SAP Financials end-user support, and being proficient in using the SAP ERP system, preferably the SAP ERP Financials,
    • Experience of working in a SAP Support Team, preferably in a public sector organization, with involvement in a continuous improvement process.
    • Prior experience in coordinating tasks between a high number of internal and external people, such as bug follow-up, training coordination and documentation follow-up
    • Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal.
    • Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors.
    • Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence,
    • Working knowledge of employee self service functionalities such as shopping cart and goods/service receipt, absence and time management, employee data maintenance, payroll slip, training requests
    • Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel.

    In addition to the above, the following will be considered as advantageous:

    • Basic understanding of SAP Public Sector Management/Funds Management and SAP CO/PS.
    • Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management.

    The Key person shall have customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. Since the job requires active support and communication, he/she shall also have the ability:

    • To communicate effectively verbally and in writing
    • To prioritize, plan, and resolve conflicts
    • To consistently meet deadlines
    • To provide reliable results
    • To manage multiple assignments, and
    • To work in a team environment.

    The official languages are English and French. The working language for the position is English and therefore the Key person must be able to work effectively in this language.

     

    REFERENCE: 16-212174

    LOCATION: Darmstadt, Germany

    CONTACT: recruit@moltek.net

    CLOSING DATE: 11th April 2016

    MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.

    Contact information
    CompanyMoltek Consultants Ltd
    Contact namePeter Clarke
    AddressThe Business Centre
    Green Road
    Horsmonden
    United Kingdom
    TN12 8JS
    Phone+44(0)1892 725000
    Fax+44(0)1892 725001
    Emailrecruit@moltek.net
    Web Pagehttp://www.moltek.com/


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