He/she is a liaison, working within the Global ERP (GERP) team, analysing and supporting the needs of the SES commercial and technical organisations. The inumbent will advertise the available offerings to the various Business Process Owners (BPO’s), proposing and implementing technical solutions for new and enhanced CRM services to solve the commercial requirements. He/she will need to be inventive at times to achieve the most efficient solutions possible. This is done through engaging with end-users at all levels of the organisation and most importantly, coordinating with the whole GERP team to ensure consistent and efficient solutions across the integrated environment. The Senior Analyst will work closely with the developers to make sure the output matches business expectations, and will work with the Demand Management, Architecture Management, Applications Delivery and IT Service Delivery as needed. The Senior Analyst will be responsible for setting realistic expectations about the scope and timing of delivery, following the established SES IT processes in the implementations  

· Excellent team player and ability to effectively interact at levels of the organisation

· Strong understanding of business and IT processes
· Strong ability to take and challenge business requirements in order to find the most efficient solutions possible
· Strong organisational skills and ability to prioritise, meet goals and provide results
· Effective analytical abilities
· High level of integrity and work ethic
· Project management skills to take the lead on smaller change projects
· Commitment to professional and personal development
· Ability to work effectively under pressure without compromising professional standards
· Excellent communication and presentation skills
· Ability to clearly explain complex technical issues to non-technical people