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  • Information Management User Support Engineer

     


     

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    Job Description
    TitleInformation Management User Support Engineer
    Job posted on22/04/2016
    LocationDarmstadt
    CountryGermany
    EducationBachelor
    Contract typePermanent
    Start datewithin 2 months
    Job Description

    We are looking to further enhance our team by adding a

    Information Management User Support Engineer

    You will be based initially for 2 years at our client’s headquarters in Darmstadt, Germany. Extension of a further 2 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities.

    Your Tasks Include:

    The tasks of the User Support Engineer will be to provide first level support to users, prepare user manuals/on-line help, develop and deliver training to all Client employees and take active part in Information Management related projects.

    The detailed tasks will consist of:

    • Provide first level support to users on technical and process issues for document and information management systems and processes, including hands-on trouble shooting and coaching, 

    • Prepare user manuals or on-line help and keep them up to date in line with the evolutions of the systems, 

    • Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc., 

    • Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams:
      • Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies, 

      • Support the customer acceptance and roll-out phases of new or enhanced systems, including preparing user manuals and on-line help, and developing and delivering training to users, 

      • Contribute to project planning and reporting. 

    • Document tasks and deliverables according to Client working practices. 


    In addition, the Key Person will provide support to: 


    • Support the improvement and documentation of business processes inside ICT;
    • Document tasks and deliverables according to Client working practices.

     

    Your Profile:

    In addition to having a university degree in a relevant discipline, the key person shall have as a prerequisite:

    • Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues. 

    • Extensive experience in developing and delivering training on complex information management systems to technical and non-technical users, 

    • Experience in developing user manuals and/or web based on-line help, 

    • Experience in user interaction design and developing information architecture, search and navigation, taxonomies, 

    • Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content, 

    • Good knowledge of information management concepts, principles and related processes, 

    • Very good personal communication skills (oral and written) to be able to effectively interact with users, team members and other teams 

    • Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks 

    • Excellent organizational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customer-oriented approach to interact with Client personnel. 


    In addition to the above requirements, experience / knowledge in any of the following areas shall be considered a distinct advantage:

    • Solid understanding of usability aspects and concepts 

    • Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems 

    • Hands-on experience of electronic workflow systems for managing information and/or document management systems. 
 


    The official languages are English and French. The working language for the tasks and responsibilities is English. A working knowledge of French would be an advantage, but not essential.

     

    REFERENCE: 16-212408

    LOCATION: Darmstadt, Germany

    CONTACT: recruit@moltek.net

    CLOSING DATE: 23rd May 2016

    MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.

    Contact information
    CompanyMoltek Consultants Ltd
    Contact namePeter Clarke
    AddressThe Business Centre
    Green Road
    Horsmonden
    United Kingdom
    TN12 8JS
    Phone+44(0)1892 725000
    Fax+44(0)1892 725001
    Emailrecruit@moltek.net
    Web Pagehttp://www.moltek.com/


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