We are looking to further enhance our team by adding a
SAP System Administration and Authorisation Management Support Consultant
You will be based initially for 1 year at our client’s headquarters in Darmstadt, Germany. Extension of a further 3 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities.
Your Tasks Include:
SAP ERP modules in use at Client premises are FI (GL, AP, AR, TV, AA), CO/PS, HR, MM, SD, SRM, Public Sector Management (Funds Management), Business Workflow and SAP Netweaver Portal including Universal Worklist. Out Client has also implemented SAP BI, i.e. SAP Business Warehouse and SAP Business Objects to fulfil its reporting requirements.
The current number of Client SAP users is estimated to be around 400. SAP users are grouped into three categories:
Employee Self Service Users (ESS). These users use ESS for both business and personal purposes, e.g. time and absence management, procurement inquiry, etc.
Workflow Users, who will mainly view SAP data and participate in workflow, i.e. electronic approval loop of certain transactions, e.g. travel management, procurement requests, invoice acceptance, absence requests, etc.
Professional Transactional Users, who enter and maintain data and transactions either via Portal or directly in SAP ERP. SAP Key User Group is a group of the Professional Transactional Users who own the processes, define the needs and accept the changes, working closely with the SAP Support Team. A group of users are Reporting Users, who enter and execute reports through SAP Business Intelligence Systems via the SAP Portal.
SAP System Administration and Authorisation Management Support shall be provided by a consultant experienced in providing such support for SAP Systems. The work will be planned and specified in work packages.
It is foreseen, that the tasks of the Key person will include, as a minimum:
To provide System Administration support, mostly SAP Authorization Management, including user management, role management, as well as running transports, upon request from the SAP Key User Group.
The detailed tasks include, as minimum in all systems (SAP ERP, SAP BW, SAP BO and SAP Portal)
Authorisation and User Management
Develop and maintain authorisation profiles and roles
Design, implementation and functionality check of the basis administration roles
Definition of users and authorisations including SAP delivered users (SAP*, DDIC etc.) (all clients except 000)
Create/maintain users and their access rights in development and test environments
Maintain assignment of users to roles (prod, test, dev.)
Unlock users in SAP system, if needed
Support the process of preparation of Yearly System Licence Report (Licence Audit prep.) and prepare the licence reports, on demand
Liaise and coordinate the system related changes with SAP Supply Manager and external Hosting Partner, and Client,
Define, create, document and execute regular SAP System Administration Tasks (daily, weekly, monthly checks as well as SAP Procedures for specific activities)
Analyze and clean up update terminations
Analyze and clean up lock entries
Schedule, check, monitor, restart, troubleshoot and maintain application batch jobs
Carry out transport requests
Apply SAP Notes to SAP Hosted Software system (non Basis)
Define and perform the post-copy tasks after system copy
Maintain LDAP Configuration
Monitor System Performance and liaise with Supply Manager and Hosting Partner to improve the performance, when necessary
Update Client Documentation
Maintain and document the yearly SAP Licence Audit Management Process
Monitor the scheduled jobs and take the corrective actions when necessary
Monitor and administrate SAP BW Process Chains and take the necessary actions to correct the data loads
Manage users and their roles in Test and Production Portal
Create and maintain Portal Roles and support Portal Content Development
Administrate Universal Worklist
SAP Workflow Administration:
Monitor and administrate SAP Workflow
To support day-to-day operation of the Client’s SAP Systems:
Providing SAP application support to Client end-users in the use of the SAP ERP and BI Reporting system. This comprises navigation, functional support, particularly in the SAP Access, Authorization, User Management and System Related problems.
Providing root cause analysis and reporting for end user requests and problems reported for example via IT Service desk, also in cooperation with Key users and SAP expert Consultants, (user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc.), plus incident resolution in case of direct end-user support,
Triggering problem (bugs) resolution and communication of all details necessary for effective resolution by SAP expert consulting or SAP global support, including timely follow-up
To facilitate and coordinate the SAP system change management process. The role is instrumental in helping to control the SAP Change Management Process and includes the following tasks, as a minimum:
Continuous and up-to-date monitoring/follow-up, tracking and documentation of bugs and enhancement until closure.
Continuous and up-to-date monitoring/follow-up of the system transport requests provided for system changes
Initiating and coordinating the system change management process by providing and collecting change details and creating/issuing the related change management forms for the changes to the system functionality,
Identifying testing, documentation, training materials, etc. that may be affected by system changes and following up the implementation of the required changes in a timely manner.
The consultant providing the support is expected to have:
Proven experience and knowledge in providing SAP System Administration Support for SAP ERP, BW and NetWeaver Systems,
Proven experience and knowledge in providing SAP Authorisation Management Support for SAP ERP and BW Systems,
Proven experience and Knowledge of SAP Business Objects Administration,
Proficiency in use of Microsoft Office Tools, especially Microsoft Word.
In addition to the above, the following will be considered as advantageous:
Knowledge of SAP Portal Administration,
Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors.
Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence,
Basic understanding of ABAP programming language
Experience of working in a large public sector organisation.
Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management.
The Key person shall have strong customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. In addition, a cooperative attitude to work with external service providers and a multitude of different contacts towards effective solutions is required.
Since the job requires active cooperation, support and communication, he/she shall also have the ability:
To communicate effectively verbally and in writing
To prioritise, plan, and resolve conflicts
To consistently meet deadlines
To provide reliable results
To manage multiple assignments, and
To work in a team environment.
The official languages are English and French. The working language for the position is English and therefore the consultant must be able to work effectively in this language and have knowledge of the other.
LOCATION: Darmstadt, Germany
CLOSING DATE: 26th August 2016
MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.