We are looking to further enhance our team by adding a
End-User and Administrative Consultancy Support in SAP HR
You will be based initially for 1 year at our client’s headquarters in Darmstadt, Germany. Extension of a further 3 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities.
It is foreseen, that the tasks of the Key person will include, as a minimum:
To support day-to-day operation of the Client SAP System with emphasis on SAP HR related topics by:
Providing SAP application support to end-users in the use of the SAP ERP and BI Reporting system. This comprises navigation, functional support, particularly in the SAP HR and also ESS and workflows functional support.
Providing root cause analysis and reporting for end user requests and problems reported for example via IT Service desk, also in cooperation with Key users and SAP expert Consultants, (user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc.), plus incident resolution in case of direct end-user support,
Triggering problem (bugs) resolution and communication of all details necessary for effective resolution by SAP expert consulting or SAP global support, including timely follow-up
To support the implementation of enhancements in SAP HR by:
Gathering, eliciting and documenting user requirements,
Documenting system requirements and issuing service requests for SAP enhancements
Cooperating with SAP expert consultants and SAP ERP Engineering and Maintenance Manager for providing agreed enhancement functionality, conducting verification testing, supporting implementations, roll-outs and similar activities in a continuous improvement environment and providing respective feedback
Conducting verification testing for system changes system prior to user acceptance (validation)
Coordination of system change documentation, ensuring up-to-date and accurate system documentation.
Providing up-to-date tracking, documentation and status in respective tracking tool (s) for problem resolution (bugs) and also support/enhancements.
Coordinating and supporting Key Users validation testing and roll out of enhancements to the end users
To facilitate and coordinate the SAP system change management process with emphasis on SAP HR Modules. The role is instrumental in helping to control the SAP Change Management Process and includes the following tasks, as a minimum:
Continuous and up-to-date monitoring/follow-up, tracking and documentation of bugs and enhancement until closure.
Continuous and up-to-date monitoring/follow-up of the system transport requests provided for system changes
Initiating and coordinating the system change management process by providing and collecting change details and creating/issuing the related change management forms for the changes to the system functionality,
Identifying testing, documentation, training materials, etc. that may be affected by system changes and following up the implementation of the required changes in a timely manner.
To support end-user related and process-related documentation and trainings with special emphasis on SAP ESS by:
Highlighting end user training needs in the area of SAP ESS
Coordinating and following-up changes to end-user documentation, process documentation, test documentation etc.
Providing ad hoc and scheduled end user training in cooperation with the SAP Key User Group or as part of the Client induction programme.
The key person is expected to have the following skills and experience:
Knowledge/experience in human resources principles and SAP HR concepts in areas such as Payroll, Personnel Administration, HR Planning and budgeting, Organizational Management, Time Management, Training and Recruitment and integration to budgeting, ideally including public sector management
Basic working knowledge of SAP HR system configuration, set-up and SAP system change processes
Proven experience in providing SAP HR and ESS end-user support, and being proficient in using the SAP ERP system, preferably the SAP ERP HR Modules,
Experience of working in a SAP Support Team, preferably in a public sector organisation, with involvement in a continuous improvement process.
Prior experience in coordinating tasks between a high number of internal and external people, such as bug follow-up, training coordination and documentation follow-up
Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal.
Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors.
Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence,
Working knowledge of employee self service functionalities such as shopping cart and goods/service receipt, absence and time management, employee data maintenance, payroll slip, training requests
Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel.
In addition to the above, the following will be considered as advantageous:
Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management.
The Key person shall have customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. Since the job requires active support and communication, he/she shall also have the ability:
To communicate effectively verbally and in writing
To prioritise, plan, and resolve conflicts
To consistently meet deadlines
To provide reliable results
To manage multiple assignments, and
To work in a team environment.
The official languages are English and French. The working language for the position is English and therefore the Key person must be able to work effectively in this language.
LOCATION: Darmstadt, Germany
CLOSING DATE: 10th February 2017
MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.