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Fri, 20 Jul 2018 16:34:56 +0000
Despite missing out in a U.K. government competition, early-stage launch vehicle developers in the country remain optimistic about their prospects and ability to win future government support. SpaceNews.com
Fri, 20 Jul 2018 06:09:59 +0000
A week after the White House announced its intent to nominate a Senate aide to the post of NASA deputy administrator, reaction remains muted, but some supporters say his Senate experience will be an asset at the agency. SpaceNews.com
Thu, 19 Jul 2018 22:15:36 +0000
U.S. satellite manufacturers say they need Ex-Im Bank to have a level playing field with foreign competition. The bank currently lacks enough board members for a quorum, making large satellites, and any other deals over $10 million, bigger than what Ex-Im can finance. SpaceNews.com
Thu, 19 Jul 2018 20:35:16 +0000
For the last several years, aerospace companies have been examining ways to use additive manufacturing, or 3D printing, to aid the production of rocket engines. SpaceNews.com
Thu, 19 Jul 2018 15:30:02 +0000
The British government announced July 19 a new effort to help space companies in the country win business outside of Europe amid concerns about the effects Brexit will have on the industry. SpaceNews.com
Thu, 19 Jul 2018 14:06:55 +0000
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Wed, 18 Jul 2018 23:09:46 +0000
With about $40 million in hand and an agreement to use a new launch site, British small launch vehicle startup Orbex argues that it’s joined the small group of companies in this sector of the industry that should be taken seriously. SpaceNews.com
Wed, 18 Jul 2018 18:45:22 +0000
Earth observation startup Planet laid off dozens of employees July 13. The move affected less than ten percent of the firm's workforce, a company spokesperson said. SpaceNews.com
Wed, 18 Jul 2018 16:23:07 +0000
Blue Origin conducted a successful test flight of its New Shepard suborbital vehicle July 18 that demonstrated its crew capsule escape system. SpaceNews.com
Wed, 18 Jul 2018 15:00:23 +0000
Maxar announced a $1.3 million deal with the UK Space Agency to develop space robotics technology in the United Kingdom. SpaceNews.com
Wed, 18 Jul 2018 14:37:02 +0000
Trump administration officials are at the Farnborough Airshow in the United Kingdom this week on a mission to sell American aerospace and weapons. SpaceNews.com
Wed, 18 Jul 2018 14:17:49 +0000
As Astrobotic prepares to compete for NASA lunar payload delivery contracts, the company has signed an agreement with Dynetics for the last major component of its lunar lander. SpaceNews.com
Tue, 17 Jul 2018 20:50:51 +0000
NASA Administrator Jim Bridenstine said July 17 that he’s had good discussions with European officials about potential cooperation on NASA’s plans to return to the moon. SpaceNews.com
Tue, 17 Jul 2018 20:16:24 +0000
Lockheed VP: “As the UK develops its space industry further, I think you’ll see bigger economics from the mini-satellites and the value they create from data." SpaceNews.com
Tue, 17 Jul 2018 16:20:46 +0000
While Lockheed Martin continues to suggest it will use Rocket Lab’s Electron rocket at a Scottish launch site announced at the beginning of this week, company officials said July 17 they have yet to formally select a vehicle to fly at the site. SpaceNews.com
Tue, 17 Jul 2018 00:28:34 +0000
Maxar Technologies on July 16 purchased Neptec, a Canadian company with robotic expertise deemed useful for in-space activities like satellite servicing and building space stations. SpaceNews.com
Mon, 16 Jul 2018 19:27:06 +0000
A solid rocket booster designed for both the Ariane 6 and Vega C next-generation launchers completed a successful test firing Monday, clearing a hurdle for the maiden flights of both vehicles. SpaceNews.com
Mon, 16 Jul 2018 17:58:13 +0000
Ken Gabriel, CEO of Draper Labs: The idea of small satellites making up large constellations is a “powerful shift." SpaceNews.com
Mon, 16 Jul 2018 16:54:04 +0000
Virgin Orbit says an agreement that could lead to LauncherOne missions from an English airport is part of an effort to both better meet the needs of its customers as well as support the U.K. space industry. SpaceNews.com
Mon, 16 Jul 2018 13:03:49 +0000
With the announcement that Scotland will be home to Britain's first spaceport, the U.K. is on the road to offering a one-stop-shop for building, operating and now launching satellites. SpaceNews.com
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  • Network Operations Centre Technician (Ground Operator)

     


     

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    Job Description
    TitleNetwork Operations Centre Technician (Ground Operator)
    Job codeG017/ESOCOCCI/1296
    Job posted on01/12/2017 (modified on 08/01/2018)
    LocationDarmstadt
    CountryGermany
    EducationBachelor
    Contract typePermanent
    Start date>3months
    Job Description

    For our activities in the European Space Agency (ESOC), we are currently seeking to employ a highly motivated and enthusiastic Network Operations Centre (NOC) Technician to work in an exciting innovative international environment.

    The NOC Technician will be part of an integrated team which provides 24/7 monitoring and control of Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESA's European Space Operations Centre in Darmstadt, Germany.

    The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software.

    The NOC acts as the first point of contact for users, missions/projects and second line support teams.

     

    Main responsibilities

    Your main tasks and responsibilities as NOC Technician will include:

    Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities.

    Supervise and coordinate scheduled support activities.

    Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems.

    Schedule Ground Stations and OCC facilities in real-time (outside normal working hours).

    Configure and monitor station configurations for satellite passes as well as data transmissions and performance.

    Respond immediately to any anomaly affecting operations; relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd/3rd party support/escalate and follow-up on incident resolution.

    Reporting and documentation.

    Act as first line of contact for users of critical systems.

    Provide 1st line computer and network support to all eligible users – including incident, problem, change request and user request/complaints handling.

    Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by:

    Logging and escalating incident tickets according to procedure;

    Identify the impacted services/users and inform all relevant parties;

    Initiate incident resolution or mitigating actions to restore the service asap;

    Call out/escalate to 2nd line support or external providers according to procedure;

    Follow-up on incident resolution/progress and inform interested parties of the status;

    Prioritise work according to criticality of systems, schedules and targets.

    Operation, fault finding and repair on the network and on active network components (CISCO) using Ethernet and TCP/IP protocols and by logging on/commanding active network components.

    In line with procedures perform contingency and scheduled re-configurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact.

    Perform various housekeeping/administrative duties.

    Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service.

    Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts.

    Maintain a log of all relevant activities and events.

    Attend user meetings, briefings, user groups and workshops as required.

     

    Ideal candidate

    The ideal candidate would have the following education, background or qualifications:

    Experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station;

    Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints;

    Understanding of Local and Wide Area Network (Intranet, Internet) communications;

    Decisiveness and accountability;

    Interest in and ability to coach / train other staff;

    Fluency in English (spoken and written);

    Some knowledge of VMS, Unix, Console Works, NetBackup, CD-ROM production, CiscoWorks, HP-OV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools;

    Have a good understanding of IT security:concepts, technology and best practices;

    Have a good understanding of IT networking:WAN/LAN concepts, technology and troubleshooting

    Knowledge of ITIL , certification a plus;

    Strong service ethic – responsive and courteous when handling user calls;

    Problem Solving aptitude-knowledge of, or proven abilityof linear fault-finding, diagnosis and resolution methodology;

    PC literacy: MS Office Products, Lotus Notes;

    Familiarity with operational environments;

    Team-player, able to interface with technical and management personnel.

    Note: This is a 24/7 position - candidates must be able to work rotating shifts.

    All applicants must hold a current valid work permit for Germany or be EU nationals.

    -------------

    Important

    Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

    Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

    Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

    For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

    Data Protection:

    When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

    You may submit a written request revoking your consent to this agreement at any time.

     

    About the company

    Serco Services GmbH, part of the Serco Group, is a multi-national service provider with over 50,000 employees worldwide.

    Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

    What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

    Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

    If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

    Web Pagehttps://careershub.serco.eu/members/?j=1296&ATSI=serco&jobboard=SpaceCareers&c=vacancyposter
    Contact information
    CompanySerco Group Plc
    Contact nameAlina Cantoriu
    AddressSerco Services GmbH
    Lise-Meitner-Str. 10
    Darmstadt
    64293
    EmailAlina.Cantoriu@serco.com
    Web Pagehttps://www.serco.eu/


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