Maintaining, supporting and evolving (where required) the assigned applications and databases;
Definition design, implementation, testing, deployment and operations of new applications (mainly web) and databases – mainly administrative oriented to support all directorate requirements;
Identification of requirement for interfacing with ESA Corporate applications and design and implementation of related interfaces with directorate-specific local applications, in coordination with related design authorities in ESA;
Support to user community in their day-to-day usage of the applications/databases, in particular regarding data collection, productions of ad-hoc reports, etc;
Perform business process analysis for potential local applications and systems;
Produce requirements and project documentation in close liaison with the customers and in line with the project management procedures;
Provision of consultancy in information systems related aspects such as applications, technology, development methodologies, etc.
The Contractor shall provide support to the user community to:
Provide assistance in the technical and functional use of the applications under the Contractor’s responsibility;
Address requests related to applications and products out of his scope to the relevant support groups keeping the user informed;
The contractor shall provide expert advice regarding current system functionality and respond to:
Requests for manipulation of the database (e.g. generation of specific script for data upload, application configuration, etc.);
Requests for data extraction, ad-hoc reports, etc;
Troubleshooting applications error not requiring the intervention of the development team.