The Serco Group is a FTSE 250 corporation with over 50,000 staff in 30 countries. Our strategy is to be a superb provider of public services, by being the best managed business in our sector. We are a focused business to government (B2G) business, specialising across five sectors: Defence, Justice & Immigration, Transport, Health and Citizen Services.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. Our European operations have ca. 2,000 employees delivering critical services to public institutions such as the European Commission, EUMETSAT or the European Space Agency – where we are the largest on-site service provider with ca. 300 staff.
Full details on application.
For our activities in ESOC, we are currently looking for a Documentalist / Librarian.
The role will be offered initially as a fixed-term contract with a duration of 18 months, with possibility of extension.
The Key Person will be in charge of the overall maintenance and administration of the Documentation system and of ensuring a satisfactory service to the end users according to the respective procedures. Additionally, she/he will be involved in the planning and re-planning of yearly activities, the proactive management of all users of the service (missions in preparation and in flight), and will be coordinating with the team regarding the upcoming Flight Operation Procedures (FOP) updates requirements.
Furthermore, the successful candidate will be in charge of:
Maintaining the request schedule of FOP Updates;
Constant updating all necessary documents that the Flight Control Team need prior a FOP release;
Maintaining distribution lists for future updates;
Publishing (creating, editing, comparing, converting, exporting) the FOP using specialized applications software;
Printing to paper the FOP to specific criteria;
Making use of the ESA reproduction services;
Distributing the FOP paper copies on site;
During a launch campaign preparing Launch Folders: collecting data, compile it into folders, making approximate 20 copies and distributing it on site according to the Flight Operations Director requirements;
Constantly improving the FOP generation techniques;
Periodically running consistency checks of the FOP.
Additionally, the Key Person might have the following tasks:
Interfacing with the technical responsible and any subsequent staff reporting to the technical responsible in order to get any necessary detail on how and where to store any document, if not sufficiently defined as part of the applicable ESA procedures;
Manually inserting any documents into the DMS/ECLIPSE (i.e. both Documentation Management Systems and Sharepoint) as per applicable specification;
Distributing any new document in the DMS/ECLIPSE to the corresponding list of addresses;
Archiving of any document in the archive repository as per applicable specification;
Regularly reviewing the status of any document in the different archive repositories under the responsibility of the technical responsible;
Registering the information pertaining to any document archived into the DMS/ECLIPSE according to applicable procedures or dedicated specification:
Creating and storing an electronic version of any non-electronic document as per applicable specification;
Providing a print out of any electronic document as per applicable specification;
Creating electronic versions of documents as per applicable specification;
Making use of ESA pigeonholes;
Making use of the ESA archive storage solution;
Keeping all documents for the whole duration of the service, unless otherwise specified;
Ensuring that all documents are available to auditors within 4 hours from the request;
Providing tracking lists of the archived documents;
Providing input/explanations to both ESA internal auditors as well as external auditors, upon request;
Defining, producing and maintaining in a repository accessible by ESA all the procedures necessary to provide the service.
The successful candidate should bring the following:
In-depth knowledge of MS Office and Adobe Tools;
Previous experience with the ESA Documentation Management procedures will be seen as an asset;
Previous experience with the ESA Documentation Management System DMS / ECLIPSE will be seen as an asset;
Knowledge of documentation management procedures;
Knowledge of customized databases;
Capability to work under pressure;
Strong organisational skills;
Attention to detail.
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
About the company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.