Latest Space News
Thu, 20 Jun 2019 00:05:39 +0000
DoD sources said Esper is likely to continue to advocate for space investments. SpaceNews.com
Wed, 19 Jun 2019 21:50:03 +0000
Britain’s export credit agency has long discussed more involvement in the satellite industry, but didn’t have any major deals to show for it until now. SpaceNews.com
Wed, 19 Jun 2019 20:58:41 +0000
A new report from the Government Accountability Office found that the prime contractors for the Space Launch System and Orion spacecraft received hundreds of millions of dollars in award fees despite continued issues that will likely lead to further delays in the programs. SpaceNews.com
Wed, 19 Jun 2019 20:30:18 +0000
An agreement reached in the U.S. House of Representatives June 18 could keep the Export Import Bank of the United States open until 2026. SpaceNews.com
Wed, 19 Jun 2019 14:52:11 +0000
Boeing announced June 19 it will move the headquarters of its space division from the Washington, DC area to Florida as a number of its major programs shift from development to operations. SpaceNews.com
Wed, 19 Jun 2019 04:27:31 +0000
Problems with an unnamed component supplier are the reason the first launch of a ViaSat-3 high-throughput satellite won't happen until 2021. SpaceNews.com
Tue, 18 Jun 2019 22:12:01 +0000
An executive order calling for an across-the-board reduction in federal advisory groups could force NASA to shut down several of the committees that support the agency. SpaceNews.com
Tue, 18 Jun 2019 21:16:42 +0000
Gen. Paul Selva: Military forces in the field need “ubiquitous communications” SpaceNews.com
Tue, 18 Jun 2019 19:16:32 +0000
In a letter to President Trump, Stopher said he plans to return to the private sector. SpaceNews.com
Tue, 18 Jun 2019 18:43:15 +0000
Shanahan “has decided not to go forward with his confirmation process so that he can devote more time to his family,” President Trump tweeted. SpaceNews.com
Tue, 18 Jun 2019 15:30:24 +0000
Selling capacity to other satellite operators is now one of Avanti’s main priorities, followed by selling to the U.S. Defense Department, Avanti CEO Kyle Whitehill said in a June 10 financial report. SpaceNews.com
Tue, 18 Jun 2019 13:13:43 +0000
A startup company that plans to develop tankers for refueling satellites has completed a key test of its technology on the International Space Station. SpaceNews.com
Tue, 18 Jun 2019 01:16:13 +0000
The full House is unlikely to make major changes in NASA funding when it takes up an appropriations bill this week, but members will seek changes for two other agencies involved in space issues. SpaceNews.com
Tue, 18 Jun 2019 00:36:35 +0000
RBC Signals, a startup creating a global network of satellite ground stations, aggressively pursuing and beginning to win government business, Ron Faith, RBC Signals president and chief operating officer, told SpaceNews. SpaceNews.com
Mon, 17 Jun 2019 22:50:58 +0000
Kinéis, a subsidiary formed last year by French maritime company CLS, has taken over operation of the Argos hosted payload system, and finalized manufacturing agreements for a constellation of 25 small satellites for Internet of Things connectivity. SpaceNews.com
Mon, 17 Jun 2019 22:33:31 +0000
Senators are taking a new approach to winning passage of a commercial space bill, offering it as an amendment to a defense authorization bill. SpaceNews.com
Mon, 17 Jun 2019 18:46:03 +0000
A new report warns of China’s stealth investments in U.S space companies and the country’s coordinated public-private efforts to dominate markets. SpaceNews.com
Mon, 17 Jun 2019 16:39:29 +0000
Trump’s recent tweet will only sow confusion and complicate the already herculean task of building a permanent, manned American presence in the space beyond Earth orb SpaceNews.com
Mon, 17 Jun 2019 16:03:17 +0000
Saturn Satellite Networks will build satellites ranging from 600 kilograms to 1,700 kilograms, and already has a customer order, Tom Choi, Saturn’s executive chairman, told SpaceNews. SpaceNews.com
Mon, 17 Jun 2019 12:00:03 +0000
Peraton CEO and chairman Stu Shea said the acquisition of Solers will strengthen the company's national security space portfolio. SpaceNews.com
More space news...
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  • HelpDesk Support and Order Desk Coordinator

     


     

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    Job Description
    TitleHelpDesk Support and Order Desk Coordinator
    Job codeI019/SO/4257
    Job posted on08/01/2019
    LocationFrascati
    CountryItaly
    EducationBachelor
    Contract typePermanent
    Start date>3months
    Job Description

    Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

    Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

    Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

    Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

    What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

    Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

    If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

     

    Package description

    Full details on application.

     

    Main responsibilities

    Contract: CDS-PRISM-SCI
    The objective of the Services Coordinated Interface (SCI) domain is to provide to the Copernicus users, on one hand, EO data from Sentinel missions and Copernicus Contributing Missions and, on the other hand, the necessary support functions associated to the data provision, e.g. help desk and order desk (standard and emergency). The service will ensure the coordinated procurement of data and their availability to Copernicus users.
    Main task of the service can be summarized as follows:

    • REACT (Rapid Emergency Activation for Satellite Tasking), to fulfil the rush EO data requests.
    • User Support Desk.
    • Order Desk, handling the standard EO data requests.
    • Core Datasets Production Coordination, translating predefined datasets specifications into data orders.
    • CSCDA web site content management.

    Key Responsibilities
    - Manage the team (presence, holidays, training, annual performance review, etc).
    - Supervise Shift Operators team (including shift schedule preparation).
    - Maintenance of the Service Level Agreement for the SCI Operations Service.
    - Ensuring availability of the service as per Service Level Agreement and assignment of tasks to the team, with priority on the REACT service tasks.
    - Defining work-around when functional tools are unavailable.
    - Maintenance of the operational procedures.
    - Ensuring tools configuration.
    - Where needed, generation of documentation/instructions for the use of SCI tools (addressed to Copernicus Users).
    - Interfacing the ESA for collection of the inputs to the service.
    - Generation and maintenance of a Training Plan for the advancement of staff skills in order to adapt them to new EO missions and new activities. Training of new staff.
    - Prioritisation of incident resolution within the SCI domain and escalation of critical issues to ESA Service Manager.
    - Generation of the monthly statistics and reporting.
    - Participation to the ESA/Copernicus Service Providers technical meetings twice a year (i.e. CMEMS, CLMS, CEMS, 2 Security Services, CAMS).
    - Interfacing ESA and Maintenance team for Continual Service Improvement.
    - Coordinate within SCI service the transfer to operation of new contributing missions, new tools, new procedures, etc.
     

    Ideal candidate

    The successful candidate should have the following skills and experience:
    - customer orientation;
    - leadership and project management capability;
    - very good command of English language (indispensable – both written and spoken) and ability to write and to understand technical documentation predominantly written in English;
    - Earth Observation knowledge implying a good knowledge of ESA main product specifications, mission constraints and ESA data policies
    - remote sensing knowledge preferable;
    - proactivity and ability to show autonomous aptitude in quick times, especially when operating in the REACT (Emergency) service context;
    - Knowledge of ITIL Framework;
    - knowledge of standard office automation tools.

    Deliverables
    - Service provision according to SLA;
    - Escalation management;
    - Training Plan;
    - Transfer To Operation Plans;
    - Yearly Performance Review report for the assigned team;
    - Contribution for Continual Service Improvement;
    - Monthly Reports;
    - Operational Procedures and internal Working Instructions;
    - User Satisfaction and relevant Investigation output;
    - Escalation to the Contract Manager with respect to the unresolved issues and complaints.

     

    Tools
    MS Office suite, Web browsers and relevant web-based applications, FTP tools.

    ----------------------------------------------------------------------

    If candidates with equally relevant experience are identified, preference will be given to candidates within "Categorie Protette (Law 68/99)" or registered in “lista di mobilità” (only applicable in case of Italian candidates).

    Important

    Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

    Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

    Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

    Data Protection:

    When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

    You may submit a written request revoking your consent to this agreement at any time.

     

    About the company

    Serco Italia Spa, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

     

    Web Pagehttps://careershub.serco.eu/members/?j=4258&ATSI=serco&jobboard=SpaceCareers&c=vacancyposter
    Contact information
    CompanySerco Group Plc
    Contact nameTatiana Thiessen
    AddressSerco Services GmbH
    Lise-Meitner-Str. 10
    Darmstadt
    64293
    EmailVP633B41CF.1160@vacancyposter.com


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