Latest Space News
Fri, 23 Aug 2019 02:29:15 +0000
A revised policy for approving the launch of spacecraft with nuclear power systems is the latest measure intended to support greater use of nuclear power systems in orbit and beyond. SpaceNews.com
Thu, 22 Aug 2019 20:32:49 +0000
Five decades after Apollo, NASA — burdened with an old-school management culture — originally offered a linear, programmatic solution to its most recent White House mandate to return Americans sustainably to the moon. That was a mistake, but it need not be a fatal one. SpaceNews.com
Thu, 22 Aug 2019 20:14:40 +0000
Days after Astrobotic announced its selection of United Launch Alliance to launch its first lunar lander, Japanese lunar lander company ispace says it is modifying its schedule for commercial lunar lander missions. SpaceNews.com
Thu, 22 Aug 2019 16:13:59 +0000
United Launch Alliance completed the last launch of a Delta 4 Medium Aug. 22, sending a GPS-3 satellite into a medium Earth orbit for the U.S. Air Force.  SpaceNews.com
Thu, 22 Aug 2019 11:15:10 +0000
A NASA mission to a potentially habitable moon of Jupiter has cleared a major review despite uncertainty about when, or how, it will launch. SpaceNews.com
Thu, 22 Aug 2019 02:47:09 +0000
Gary Wentz, ULA’s vice president of government and commercial programs, said the last Delta 4 heavy mission is currently slated for the second half of 2023.  SpaceNews.com
Thu, 22 Aug 2019 02:10:56 +0000
During the 33-month project scheduled to begin in early 2020, GHGSat will compare emissions data from satellite and aircraft sensors with data collected by terrestrial sensors.   SpaceNews.com
Wed, 21 Aug 2019 21:44:36 +0000
More than a month after he reassigned the longtime head of its human spaceflight division, NASA Administrator Jim Bridenstine said Aug. 21 it may be several weeks before he appoints a successor. SpaceNews.com
Wed, 21 Aug 2019 21:23:47 +0000
NASA awarded the Aerospace Corp. an engineering, evaluation and testing support contract with a maximum potential value of $621 million over nine years. SpaceNews.com
Wed, 21 Aug 2019 19:15:58 +0000
Fleet operator ABS expects to wait until 2021 before planning additional satellites. SpaceNews.com
Wed, 21 Aug 2019 01:59:37 +0000
Despite a strong public endorsement of NASA’s efforts to return humans to the moon as a step towards Mars, a series of recommendations approved by the National Space Council Aug. 20 highlight concerns about the agency’s plans to do so. SpaceNews.com
Tue, 20 Aug 2019 22:43:56 +0000
Nearly five months after directing NASA to accelerate its plans to return humans to the surface of the moon, Vice President Mike Pence said Aug. 20 that the agency’s efforts since then were “on track.” SpaceNews.com
Tue, 20 Aug 2019 20:56:48 +0000
The intelligence community and the DoD agreed to align U.S. Space Command and the NRO into a unified defense structure. SpaceNews.com
Tue, 20 Aug 2019 18:55:35 +0000
A Chinese telecommunications satellite has suffered unspecified anomalies following an apparently successful launch into geosynchronous transfer orbit. SpaceNews.com
Tue, 20 Aug 2019 16:16:24 +0000
Australia’s largest satellite operator Optus said Aug. 19 it will jointly pursue business connecting sensors and smart devices with Myriota, a startup planning a constellation of around 50 smallsats in low Earth orbit.  SpaceNews.com
Tue, 20 Aug 2019 08:21:29 +0000
The world is full of sharp disparities between the privileged and those struggling for access: access to good work, to knowledge, to the means to pursue their calling and preserve their communities. Around the world, dedicated people are using technology to close that gap. Technology that is literally out of this world. Building a Better […] SpaceNews.com
Tue, 20 Aug 2019 07:38:31 +0000
While NASA has yet to update the schedule for the first flight of its Space Launch System, companies working on the heavy-lift rocket now expect the rocket to launch in early 2021 rather than 2020. SpaceNews.com
Tue, 20 Aug 2019 06:58:24 +0000
Boeing and SpaceX said Aug. 19 that they expect to carry out critical test flights of their commercial crew systems this fall, with SpaceX still hopeful of launching astronauts to the International Space Station this year. SpaceNews.com
Tue, 20 Aug 2019 02:39:19 +0000
The Federal Aviation Administration’s space-related workload is growing faster than its workforce, but the agency wants to complete a reorganization focused on efficiency before seeking more personnel.  SpaceNews.com
Mon, 19 Aug 2019 20:59:13 +0000
Vulcan scores two new customers as ULA begins factory upgrades in preparation for the transition to Vulcan production. SpaceNews.com
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  • HelpDesk Support and Order Desk Coordinator

     


     

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    Job Description
    TitleHelpDesk Support and Order Desk Coordinator
    Job codeI019/SO/4257
    Job posted on08/01/2019
    LocationFrascati
    CountryItaly
    EducationBachelor
    Contract typePermanent
    Start date>3months
    Job Description

    Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

    Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

    Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

    Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

    What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

    Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

    If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

     

    Package description

    Full details on application.

     

    Main responsibilities

    Contract: CDS-PRISM-SCI
    The objective of the Services Coordinated Interface (SCI) domain is to provide to the Copernicus users, on one hand, EO data from Sentinel missions and Copernicus Contributing Missions and, on the other hand, the necessary support functions associated to the data provision, e.g. help desk and order desk (standard and emergency). The service will ensure the coordinated procurement of data and their availability to Copernicus users.
    Main task of the service can be summarized as follows:

    • REACT (Rapid Emergency Activation for Satellite Tasking), to fulfil the rush EO data requests.
    • User Support Desk.
    • Order Desk, handling the standard EO data requests.
    • Core Datasets Production Coordination, translating predefined datasets specifications into data orders.
    • CSCDA web site content management.

    Key Responsibilities
    - Manage the team (presence, holidays, training, annual performance review, etc).
    - Supervise Shift Operators team (including shift schedule preparation).
    - Maintenance of the Service Level Agreement for the SCI Operations Service.
    - Ensuring availability of the service as per Service Level Agreement and assignment of tasks to the team, with priority on the REACT service tasks.
    - Defining work-around when functional tools are unavailable.
    - Maintenance of the operational procedures.
    - Ensuring tools configuration.
    - Where needed, generation of documentation/instructions for the use of SCI tools (addressed to Copernicus Users).
    - Interfacing the ESA for collection of the inputs to the service.
    - Generation and maintenance of a Training Plan for the advancement of staff skills in order to adapt them to new EO missions and new activities. Training of new staff.
    - Prioritisation of incident resolution within the SCI domain and escalation of critical issues to ESA Service Manager.
    - Generation of the monthly statistics and reporting.
    - Participation to the ESA/Copernicus Service Providers technical meetings twice a year (i.e. CMEMS, CLMS, CEMS, 2 Security Services, CAMS).
    - Interfacing ESA and Maintenance team for Continual Service Improvement.
    - Coordinate within SCI service the transfer to operation of new contributing missions, new tools, new procedures, etc.
     

    Ideal candidate

    The successful candidate should have the following skills and experience:
    - customer orientation;
    - leadership and project management capability;
    - very good command of English language (indispensable – both written and spoken) and ability to write and to understand technical documentation predominantly written in English;
    - Earth Observation knowledge implying a good knowledge of ESA main product specifications, mission constraints and ESA data policies
    - remote sensing knowledge preferable;
    - proactivity and ability to show autonomous aptitude in quick times, especially when operating in the REACT (Emergency) service context;
    - Knowledge of ITIL Framework;
    - knowledge of standard office automation tools.

    Deliverables
    - Service provision according to SLA;
    - Escalation management;
    - Training Plan;
    - Transfer To Operation Plans;
    - Yearly Performance Review report for the assigned team;
    - Contribution for Continual Service Improvement;
    - Monthly Reports;
    - Operational Procedures and internal Working Instructions;
    - User Satisfaction and relevant Investigation output;
    - Escalation to the Contract Manager with respect to the unresolved issues and complaints.

     

    Tools
    MS Office suite, Web browsers and relevant web-based applications, FTP tools.

    ----------------------------------------------------------------------

    If candidates with equally relevant experience are identified, preference will be given to candidates within "Categorie Protette (Law 68/99)" or registered in “lista di mobilità” (only applicable in case of Italian candidates).

    Important

    Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

    Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

    Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

    Data Protection:

    When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

    You may submit a written request revoking your consent to this agreement at any time.

     

    About the company

    Serco Italia Spa, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

     

    Web Pagehttps://careershub.serco.eu/members/?j=4258&ATSI=serco&jobboard=SpaceCareers&c=vacancyposter
    Contact information
    CompanySerco Group Plc
    Contact nameTatiana Thiessen
    AddressSerco Services GmbH
    Lise-Meitner-Str. 10
    Darmstadt
    64293
    EmailVP633B41CF.1160@vacancyposter.com


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