Latest Space News
Tue, 19 Mar 2019 21:02:20 +0000
SpaceIL’s lunar lander performed a maneuver March 19 that puts the privately developed lander on course to enter orbit around the moon next month. SpaceNews.com
Tue, 19 Mar 2019 20:42:07 +0000
With two new satellites in orbit and a third on the way, APT Satellite of Hong Kong continues to grow, but company executives remain worried about Asia-Pacific market conditions. SpaceNews.com
Tue, 19 Mar 2019 20:10:11 +0000
Inmarsat said it remain in discussion with the consortium, which under British law has until April 16 to make a binding offer. SpaceNews.com
Tue, 19 Mar 2019 17:19:20 +0000
I’m a firm believer that the commercialization of space is absolutely essential for the growth of the space economy and achieving all of the goals we espouse for human activities in space. SpaceNews.com
Tue, 19 Mar 2019 16:34:45 +0000
Long before Ruag began producing structures for OneWeb communications satellites, the Swiss aerospace equipment supplier noted the market shift toward large constellations and began investing in automation. SpaceNews.com
Tue, 19 Mar 2019 15:17:20 +0000
Regardless of whether the Airbus-OneWeb joint venture gearing up to crank out dozens of satellites a month ultimately builds just 648 satellites or closer to the 900 originally envisioned, OneWeb’s constellation is the first such project large enough to truly incorporate aviation-style mass production procedures for spacecraft. SpaceNews.com
Tue, 19 Mar 2019 15:02:24 +0000
Engineers are still trying to understand why one of the main instruments on NASA’s InSight Mars lander is stuck just below the Martian surface. SpaceNews.com
Tue, 19 Mar 2019 11:01:24 +0000
While NASA’s overall planetary sciences program is enjoying record funding levels, the agency is grappling with cost growth in two of its largest missions. SpaceNews.com
Mon, 18 Mar 2019 20:06:00 +0000
In a letter to Shanahan, lawmakers point out New Mexico is home to dozens of space-focused government and private sector organizations. SpaceNews.com
Mon, 18 Mar 2019 16:27:11 +0000
OneWeb’s dream of blanketing the globe in affordable, abundant broadband took an important step toward reality Feb. 27 when a Russian rocket lifted off from South America to deliver six French-built satellites into low Earth orbit. SpaceNews.com
Mon, 18 Mar 2019 12:43:20 +0000
Less than a month after the launch of its first six satellites, OneWeb closed a new $1.25 billion financing round to further its internet constellation. SpaceNews.com
Mon, 18 Mar 2019 10:43:30 +0000
SpaceX could begin initial tests of a prototype of the company’s next-generation Starship vehicle as soon as this week, Elon Musk said March 17. SpaceNews.com
Sun, 17 Mar 2019 19:06:04 +0000
Nearly two months after Maxar dropped out of a DARPA program to demonstrate satellite servicing, the agency is continuing to develop the servicing technology as it examines options to get it into space. SpaceNews.com
Sun, 17 Mar 2019 10:23:12 +0000
An Air Force white paper says current space forces are inadequately resourced for the strategic competition that the United States faces in space. SpaceNews.com
Sat, 16 Mar 2019 23:31:25 +0000
The Air Force Research Laboratory in 2022 will launch an experimental PNT satellite called NTS-3, short for Navigation Technology Satellite 3. SpaceNews.com
Sat, 16 Mar 2019 11:42:34 +0000
If outer space is the "final frontier," the private commercialization of low Earth orbit — about 100-1,200 miles up — could become the new Wild West if we're not careful. SpaceNews.com
Sat, 16 Mar 2019 01:00:02 +0000
WGS-10 was the second to last mission for the Delta 4 medium. SpaceNews.com
Fri, 15 Mar 2019 16:56:22 +0000
Avio, the company that builds Europe’s light-lift Vega rocket and the future Vega C, reported a double-digit jump in revenue for its first full year as a publicly traded company. SpaceNews.com
Fri, 15 Mar 2019 03:22:04 +0000
Durham, North Carolina-based Nuvotronics will enhance Cubic’s protected communications portfolio, which includes GATR inflatable satcom terminals used by the U.S. military and other customers, Cubic said. SpaceNews.com
Fri, 15 Mar 2019 00:19:52 +0000
Shanahan said he views the Space Force as a "once in a generation opportunity." SpaceNews.com
More space news...
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  • HelpDesk Support and Order Desk Coordinator

     


     

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    Job Description
    TitleHelpDesk Support and Order Desk Coordinator
    Job codeI019/SO/4257
    Job posted on08/01/2019
    LocationFrascati
    CountryItaly
    EducationBachelor
    Contract typePermanent
    Start date>3months
    Job Description

    Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

    Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

    Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

    Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

    What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

    Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

    If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

     

    Package description

    Full details on application.

     

    Main responsibilities

    Contract: CDS-PRISM-SCI
    The objective of the Services Coordinated Interface (SCI) domain is to provide to the Copernicus users, on one hand, EO data from Sentinel missions and Copernicus Contributing Missions and, on the other hand, the necessary support functions associated to the data provision, e.g. help desk and order desk (standard and emergency). The service will ensure the coordinated procurement of data and their availability to Copernicus users.
    Main task of the service can be summarized as follows:

    • REACT (Rapid Emergency Activation for Satellite Tasking), to fulfil the rush EO data requests.
    • User Support Desk.
    • Order Desk, handling the standard EO data requests.
    • Core Datasets Production Coordination, translating predefined datasets specifications into data orders.
    • CSCDA web site content management.

    Key Responsibilities
    - Manage the team (presence, holidays, training, annual performance review, etc).
    - Supervise Shift Operators team (including shift schedule preparation).
    - Maintenance of the Service Level Agreement for the SCI Operations Service.
    - Ensuring availability of the service as per Service Level Agreement and assignment of tasks to the team, with priority on the REACT service tasks.
    - Defining work-around when functional tools are unavailable.
    - Maintenance of the operational procedures.
    - Ensuring tools configuration.
    - Where needed, generation of documentation/instructions for the use of SCI tools (addressed to Copernicus Users).
    - Interfacing the ESA for collection of the inputs to the service.
    - Generation and maintenance of a Training Plan for the advancement of staff skills in order to adapt them to new EO missions and new activities. Training of new staff.
    - Prioritisation of incident resolution within the SCI domain and escalation of critical issues to ESA Service Manager.
    - Generation of the monthly statistics and reporting.
    - Participation to the ESA/Copernicus Service Providers technical meetings twice a year (i.e. CMEMS, CLMS, CEMS, 2 Security Services, CAMS).
    - Interfacing ESA and Maintenance team for Continual Service Improvement.
    - Coordinate within SCI service the transfer to operation of new contributing missions, new tools, new procedures, etc.
     

    Ideal candidate

    The successful candidate should have the following skills and experience:
    - customer orientation;
    - leadership and project management capability;
    - very good command of English language (indispensable – both written and spoken) and ability to write and to understand technical documentation predominantly written in English;
    - Earth Observation knowledge implying a good knowledge of ESA main product specifications, mission constraints and ESA data policies
    - remote sensing knowledge preferable;
    - proactivity and ability to show autonomous aptitude in quick times, especially when operating in the REACT (Emergency) service context;
    - Knowledge of ITIL Framework;
    - knowledge of standard office automation tools.

    Deliverables
    - Service provision according to SLA;
    - Escalation management;
    - Training Plan;
    - Transfer To Operation Plans;
    - Yearly Performance Review report for the assigned team;
    - Contribution for Continual Service Improvement;
    - Monthly Reports;
    - Operational Procedures and internal Working Instructions;
    - User Satisfaction and relevant Investigation output;
    - Escalation to the Contract Manager with respect to the unresolved issues and complaints.

     

    Tools
    MS Office suite, Web browsers and relevant web-based applications, FTP tools.

    ----------------------------------------------------------------------

    If candidates with equally relevant experience are identified, preference will be given to candidates within "Categorie Protette (Law 68/99)" or registered in “lista di mobilità” (only applicable in case of Italian candidates).

    Important

    Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

    Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

    Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

    Data Protection:

    When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

    You may submit a written request revoking your consent to this agreement at any time.

     

    About the company

    Serco Italia Spa, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

     

    Web Pagehttps://careershub.serco.eu/members/?j=4258&ATSI=serco&jobboard=SpaceCareers&c=vacancyposter
    Contact information
    CompanySerco Group Plc
    Contact nameTatiana Thiessen
    AddressSerco Services GmbH
    Lise-Meitner-Str. 10
    Darmstadt
    64293
    EmailVP633B41CF.1160@vacancyposter.com


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