Latest Space News
Tue, 22 Jan 2019 12:22:24 +0000
The United Arab Emirates will seek to encourage both investment in space ventures in the country as well as investment by domestic funds into the broader space industry. SpaceNews.com
Mon, 21 Jan 2019 18:31:01 +0000
Griffin: “We think the best approach is a network of satellites in low orbit. How many, what orbit, all that is to be determined.” SpaceNews.com
Sat, 19 Jan 2019 02:31:25 +0000
Stratolaunch, the company founded by the late billionaire Paul Allen, said Jan. 18 that it is ending work on a launch vehicle that would be flown on the company’s giant aircraft. SpaceNews.com
Sat, 19 Jan 2019 00:44:05 +0000
QuadSat, a Danish company focused on testing and calibrating satellite antennas with quadcopters drones, plans to recruit satellite engineers with 700,000 euros ($796,000) raised in a seed investment round announced Jan. 16. SpaceNews.com
Fri, 18 Jan 2019 22:50:41 +0000
Blue Origin has rescheduled a test flight of its New Shepard suborbital vehicle for Jan. 21 as the company edges closer to flying people into space. SpaceNews.com
Fri, 18 Jan 2019 20:39:38 +0000
With the maiden flight of the Ariane 6 now 18 months away (in July 2020), Arianespace CEO Stéphane Israël said the company had anticipated signing a manufacturing contract with ArianeGroup in the second part of last year to begin production beyond the first rocket. SpaceNews.com
Fri, 18 Jan 2019 17:55:06 +0000
A new appropriations bill the House plans to vote on next week would provide $21.5 billion for NASA in 2019 but warns that any further problems with the James Webb Space Telescope could lead to its cancellation. SpaceNews.com
Thu, 17 Jan 2019 21:20:42 +0000
In an interview, Isotropic founder and CEO John Finney said Boeing and Isotropic agreed to several “strategic elements” that go beyond the cash investment. SpaceNews.com
Thu, 17 Jan 2019 20:51:20 +0000
Trump: Space ultimately is “going to be a very big part of our defense and offense." SpaceNews.com
Thu, 17 Jan 2019 19:23:51 +0000
The U.S. Air Force has obligated about $7 million of its $20 million budget for commercial satellite weather data. SpaceNews.com
Thu, 17 Jan 2019 16:11:17 +0000
Amid difficulties for the European launch industry, and with Brexit looming on the horizon, European Space Agency executives face a challenging year ahead. SpaceNews.com
Thu, 17 Jan 2019 16:04:30 +0000
Relativity, the startup developing a small launch vehicle using additive manufacturing technologies, announced Jan. 17 it has won approval from the U.S. Air Force to build a launch site at Cape Canaveral. SpaceNews.com
Thu, 17 Jan 2019 12:10:16 +0000
The White House has once again nominated Barry Myers to be administrator of NOAA, as well as four people to serve on the board of the Export-Import Bank. SpaceNews.com
Wed, 16 Jan 2019 23:52:00 +0000
Aireon said it signed the credit facility Dec. 21, and that it used the new funds to pay satellite operator Iridium $35 million before the end of 2018 for hosting its sensor payloads on the Iridium Next constellation. SpaceNews.com
Wed, 16 Jan 2019 23:30:44 +0000
Less than a week after laying off 10 percent of its employees, SpaceX said Jan. 16 that it plans to shift work on at least prototypes of its next-generation launch system from Los Angeles to Texas. SpaceNews.com
Wed, 16 Jan 2019 22:42:17 +0000
DIA report: U.S communications, reconnaissance, navigation and early warning satellites could be among the targets of China's counterspace weapons. SpaceNews.com
Wed, 16 Jan 2019 19:44:28 +0000
Move fast and break things, the mantra of Silicon Valley startups, has now spread to the space sector with Swarm Technologies going as far as breaking the law. SpaceNews.com
Wed, 16 Jan 2019 19:28:42 +0000
Italian rocket builder Avio is borrowing 10 million euros from the European Investment Bank. The funds will support new space propulsion technologies for Europe’s next-generation Vega C and Ariane 6 launchers, the company said. SpaceNews.com
Wed, 16 Jan 2019 17:29:39 +0000
Astranis, a startup designing small geostationary satellites for internet connectivity, has signed an Alaskan telecommunications provider as its first customer. SpaceNews.com
Wed, 16 Jan 2019 16:21:23 +0000
The Pentagon has to figure out how it will respond to China’s rapid advances in space technology, warned Chris Shank, director of the Pentagon’s Strategic Capabilities Office. SpaceNews.com
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  • HelpDesk Support and Order Desk Coordinator

     


     

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    Job Description
    TitleHelpDesk Support and Order Desk Coordinator
    Job codeI019/SO/4257
    Job posted on08/01/2019
    LocationFrascati
    CountryItaly
    EducationBachelor
    Contract typePermanent
    Start date>3months
    Job Description

    Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

    Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

    Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

    Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

    What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

    Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

    If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

     

    Package description

    Full details on application.

     

    Main responsibilities

    Contract: CDS-PRISM-SCI
    The objective of the Services Coordinated Interface (SCI) domain is to provide to the Copernicus users, on one hand, EO data from Sentinel missions and Copernicus Contributing Missions and, on the other hand, the necessary support functions associated to the data provision, e.g. help desk and order desk (standard and emergency). The service will ensure the coordinated procurement of data and their availability to Copernicus users.
    Main task of the service can be summarized as follows:

    • REACT (Rapid Emergency Activation for Satellite Tasking), to fulfil the rush EO data requests.
    • User Support Desk.
    • Order Desk, handling the standard EO data requests.
    • Core Datasets Production Coordination, translating predefined datasets specifications into data orders.
    • CSCDA web site content management.

    Key Responsibilities
    - Manage the team (presence, holidays, training, annual performance review, etc).
    - Supervise Shift Operators team (including shift schedule preparation).
    - Maintenance of the Service Level Agreement for the SCI Operations Service.
    - Ensuring availability of the service as per Service Level Agreement and assignment of tasks to the team, with priority on the REACT service tasks.
    - Defining work-around when functional tools are unavailable.
    - Maintenance of the operational procedures.
    - Ensuring tools configuration.
    - Where needed, generation of documentation/instructions for the use of SCI tools (addressed to Copernicus Users).
    - Interfacing the ESA for collection of the inputs to the service.
    - Generation and maintenance of a Training Plan for the advancement of staff skills in order to adapt them to new EO missions and new activities. Training of new staff.
    - Prioritisation of incident resolution within the SCI domain and escalation of critical issues to ESA Service Manager.
    - Generation of the monthly statistics and reporting.
    - Participation to the ESA/Copernicus Service Providers technical meetings twice a year (i.e. CMEMS, CLMS, CEMS, 2 Security Services, CAMS).
    - Interfacing ESA and Maintenance team for Continual Service Improvement.
    - Coordinate within SCI service the transfer to operation of new contributing missions, new tools, new procedures, etc.
     

    Ideal candidate

    The successful candidate should have the following skills and experience:
    - customer orientation;
    - leadership and project management capability;
    - very good command of English language (indispensable – both written and spoken) and ability to write and to understand technical documentation predominantly written in English;
    - Earth Observation knowledge implying a good knowledge of ESA main product specifications, mission constraints and ESA data policies
    - remote sensing knowledge preferable;
    - proactivity and ability to show autonomous aptitude in quick times, especially when operating in the REACT (Emergency) service context;
    - Knowledge of ITIL Framework;
    - knowledge of standard office automation tools.

    Deliverables
    - Service provision according to SLA;
    - Escalation management;
    - Training Plan;
    - Transfer To Operation Plans;
    - Yearly Performance Review report for the assigned team;
    - Contribution for Continual Service Improvement;
    - Monthly Reports;
    - Operational Procedures and internal Working Instructions;
    - User Satisfaction and relevant Investigation output;
    - Escalation to the Contract Manager with respect to the unresolved issues and complaints.

     

    Tools
    MS Office suite, Web browsers and relevant web-based applications, FTP tools.

    ----------------------------------------------------------------------

    If candidates with equally relevant experience are identified, preference will be given to candidates within "Categorie Protette (Law 68/99)" or registered in “lista di mobilità” (only applicable in case of Italian candidates).

    Important

    Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

    Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

    Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

    Data Protection:

    When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

    You may submit a written request revoking your consent to this agreement at any time.

     

    About the company

    Serco Italia Spa, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

     

    Web Pagehttps://careershub.serco.eu/members/?j=4258&ATSI=serco&jobboard=SpaceCareers&c=vacancyposter
    Contact information
    CompanySerco Group Plc
    Contact nameTatiana Thiessen
    AddressSerco Services GmbH
    Lise-Meitner-Str. 10
    Darmstadt
    64293
    EmailVP633B41CF.1160@vacancyposter.com


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