Latest Space News
Thu, 27 Jun 2019 05:12:52 +0000
Air Force says having more than two launch contractors in Phase 2 puts missions at risk. SpaceNews.com
Wed, 26 Jun 2019 13:19:56 +0000
Daffner said the satellite, called GapSat-1, will have a mass of approximately 250 kilograms — much smaller than the average geostationary satellite, which typically weighs three to seven tons. SpaceNews.com
Wed, 26 Jun 2019 13:07:39 +0000
Indonesian satellite operator Pasifik Satelit Nusantara (PSN) plans to continue its ongoing fleet expansion with a new satellite carrying 300 gigabits per second of capacity by 2023.  SpaceNews.com
Wed, 26 Jun 2019 09:49:22 +0000
As Rocket Lab prepares the next launch of its Electron rocket, it and other small launch vehicle developers say the U.S. government can be a better, and smarter, customer for their services. SpaceNews.com
Tue, 25 Jun 2019 22:44:09 +0000
Tournear will be 'dual-hatted' as SDA acting director and assistant director for space at the office of the undersecretary of defense for research and engineering, SpaceNews.com
Tue, 25 Jun 2019 18:00:25 +0000
The cloud-based Space Regulatory and Sustainability Platform relies on information from LeoLabs’ network of phased-array radars to tracks debris and satellites in low Earth orbit. The mapping and software platform then analyses the data to ensure satellites launched from New Zealand are complying with licensing requirements. SpaceNews.com
Tue, 25 Jun 2019 11:45:32 +0000
Companies planning large constellations of broadband satellites want regulators to be careful not to undercut their business plans by introducing strict deployment milestones for keeping their full spectrum rights. SpaceNews.com
Tue, 25 Jun 2019 11:05:15 +0000
This fall when the International Telecommunication Union’s next WRC begins, the satellite industry will have its attention divided on multiple fronts ranging from new rules for smallsats to losing satellite airwaves to 5G cellular networks, creating a fear that efforts could be spread too thin to give each topic the attention it needs. SpaceNews.com
Tue, 25 Jun 2019 08:09:35 +0000
A SpaceX Falcon Heavy lifted off early June 25 carrying two dozen small satellites on a mission to demonstrate the rocket’s capabilities for the U.S. Air Force. SpaceNews.com
Mon, 24 Jun 2019 21:22:29 +0000
A Long March 3B lifted off from the Xichang Satellite Launch Center in southwest China at 2:09 p.m. Eastern Monday, sending a Beidou satellite toward an inclined geosynchronous orbit. SpaceNews.com
Mon, 24 Jun 2019 11:25:28 +0000
SpaceX is set to perform the third flight of its Falcon Heavy rocket June 24, a mission that will effectively be a test flight demonstrating the capabilities of the vehicle for the U.S. Air Force. SpaceNews.com
Sun, 23 Jun 2019 23:32:23 +0000
WASHINGTON — NASA issued a call for proposals for commercial modules that could be added to the International Space Station, although one industry executive warns that such facilities may not be as lucrative as NASA believes. NASA issued a call for proposals June 21 for “commercial destination development in low Earth orbit using the International […] SpaceNews.com
Sun, 23 Jun 2019 20:20:57 +0000
In the coming weeks, the Defense Department, the Air Force and the Army will have new secretaries. SpaceNews.com
Sat, 22 Jun 2019 01:59:56 +0000
Harris Corp. and L3 Technologies said June 21 that their merger has the regulatory approvals needed to close following a Justice Department decision. SpaceNews.com
Sat, 22 Jun 2019 01:49:03 +0000
An Indian satellite propulsion startup with eventual plans to also build a small launch vehicle has raised $3 million from a group of venture capital investors. SpaceNews.com
Fri, 21 Jun 2019 17:02:35 +0000
China’s major space missions including a lunar sample return, Mars orbiter and rover and a modular space station could be facing delays due to an apparent issue affecting rockets required for launches. SpaceNews.com
Fri, 21 Jun 2019 13:23:33 +0000
DoD statement: "An acting director of SDA will be announced soon." SpaceNews.com
Fri, 21 Jun 2019 11:32:31 +0000
A new Government Accountability Office report called on NASA to develop a contingency plan to maintain access to the station after next September should commercial crew vehicles suffer additional delays. SpaceNews.com
Fri, 21 Jun 2019 01:16:52 +0000
Fresh off its purchase of geospatial intelligence firm OGSystems in January, Parsons is searching for more companies to buy that would further expand its presence in space, among other industries. SpaceNews.com
Fri, 21 Jun 2019 00:17:13 +0000
DIU: We are working with companies like Rocket Lab and Vox which are more mature as well as potentially disruptive ones like SpinLaunch. SpaceNews.com
More space news...
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    Job Description
    TitleService Desk Operator
    Job codeI019/SO/4261
    Job posted on08/01/2019
    LocationFrascati
    CountryItaly
    EducationBachelor
    Contract typePermanent
    Start date>3months
    Job Description

    Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

    Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

    Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

    Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

    What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

    Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

    If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

     

    Package description

    Full details on application.

     

    Main responsibilities

    Contract: CDS-PRISM-SCI
    The objective of the Services Coordinated Interface (SCI) domain is to provide to the Copernicus users, on one hand, EO data from Sentinel missions and Copernicus Contributing Missions and, on the other hand, the necessary support functions associated to the data provision, e.g. help desk and order desk (standard and emergency). The service will ensure the coordinated procurement of data and their availability to Copernicus users.

    Key responsibilities:
    • User Support Desk, including users’ registration, users’ enquiries and complaints management, collection of user satisfaction feedback.
    • Order Desk, handling the standard EO data requests from users, up to data delivery.
    • Core Datasets Production Coordination, translating predefined datasets specifications into orders towards the various data providers, and following up on the order fulfilment and progress of coverage completion.
    • CSCDA web site content management, to publish the information related to the data offer and the support functions.
    • Provide support the SCI Team Leader, following his/her instructions, preparing the relevant documentation, making sure the working instructions are correctly applyied by all Service Desk operators, contributing to their periodical consolidation.

    All tasks will be supported by proper operational procedures and working instructions and will make use of specific tools (Applications, Systems, Documents and Interfaces).

     

    Ideal candidate

    The successful candidate should have the following skills and experience:
    - customer orientation;
    - very good command of English language (indispensable – both written and spoken) and ability to write and to understand technical documentation predominantly written in English;
    - Earth Observation knowledge implying a good knowledge of ESA main product specifications, mission constraints and ESA data policies;
    - remote sensing knowledge preferable;
    - good interpersonal and team working skills and ability to adapt to an already well defined team – proactivity and ability to show autonomous aptitude in quick times, especially when operating in the REACT (Emergency) service context;
    - knowledge of standard office automation tools.

    Deliverables
    - Data Delivery from CDS archive;
    - Satellite tasking to Contributing Missions;
    - Report/Feedback on Emergency calls;
    - Replies/feedback and relevant information to Users;
    - Input for Monthly Reports;
    - Operational Procedures and internal Working Instructions;
    - User Satisfaction and relevant Investigation output;
    - Escalation to the SCI Team Leader with respect to the unresolved issues and complaints.
     Tools
    MS Office suite, Web browsers and relevant web-based applications, FTP tools.

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    If candidates with equally relevant experience are identified, preference will be given to candidates within "Categorie Protette (Law 68/99)" or registered in “lista di mobilità” (only applicable in case of Italian candidates).

    Important

    Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

    Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

    Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

    Data Protection:

    When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

    You may submit a written request revoking your consent to this agreement at any time.

     

    About the company

    Serco Italia Spa, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

     

    Web Pagehttps://careershub.serco.eu/members/?j=4262&ATSI=serco&jobboard=SpaceCareers&c=vacancyposter
    Contact information
    CompanySerco Group Plc
    Contact nameTatiana Thiessen
    AddressSerco Services GmbH
    Lise-Meitner-Str. 10
    Darmstadt
    64293
    EmailVP4DDC64C6.1160@vacancyposter.com


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