MX1 is a leading global media services provider. We work together with top media companies to transform content into the ultimate viewer experience, ensuring it can appear on any device anywhere in the world. MX1 offers a full range of content aggregation, content management, channel playout, online video/VOD and content distribution services via our MX1360 Unified Media Platform to amplify audience reach on any broadcast, online or VOD platform. MX1 has 16 offices worldwide and operates gobal state-of-the-art media centers on three continents. We enable our customers to reach a potential audience of billions around the world. Every single day we also manage more than 5 million media assets, distributing more than 3,200 TV channels, delivering over 8,400 hours of online video streaming and more than 560 hours of premium sports and live events.
Join us and be part of the MX1 team and champion of the future of media!
Master Control Room (MCR) Operator
United States - Hawley, Pennsylvania
Monitor, operate and support all of company’s 24/7 global and domestic content distribution services
Monitor telecommunications/ broadcasting systems, supervise the functioning of technical components and make sure that they are active and problem free
Customer support – initial point of contact for all company’s clients
Troubleshoot and fix technical issues
Accountable for managing events and ensuring that they are resolved while maintaining a detailed record of the problems and methods used to solve them
Manage escalation process until resolution including coordination with in-house engineers and third parties
Monitor and operate if needed facility air-conditioning, UPS, generators etc.
Quality check feeds and recorded material to ensure it meets MX1’s specifications.
Basic editing and audio manipulation including the trimming of incoming material into parts for transmission playout.
Operate MX1’s automation system for transmission playout.
Clearly and accurately, document any issue or faults and communicate them.
Technical background (Practical engineer – an advantage) RF, satellites, networks, electronics, video and/or sound
Technical background- Sound, Video, Media, electronic
Experience of Broadcast Automation systems would be useful.
Technical or customer support experience – an advantage
Fluent English – a must
Basic computer skills (MS Office programs)
A team player
Highly responsible, independent, diligent, proactive and neat
Good communication skills and problem-solving capabilities
Has the ability to execute several complicated tasks simultaneously
Has the ability to operate under pressure and in a stressful environment
Able to handle
Able to handle shift rotations, minimum 5 shifts including nights, weekends and holidays
What’s in it for you?
In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.
Good to know
SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.