About us: It’s a great time to be part of the SES team
We are the world’s leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit (GEO) and Medium Earth Orbit (MEO). We provide a diverse range of customers with global video distribution and data connectivity services through two business units: SES Video and SES Networks. Our global team works collaboratively to make a significant, and often life-changing difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide.
(Senior) Engineer, Infrastructure Operations
United States - Mount Airy, Maryland
Role description summary
As the Infrastructure Operations Engineer you will own and resolve medium and long term operational and engineering issues that affect SES customer services and associated transmissions on the SES Satellite network, with a specific focus on systems supporting spectrum monitoring, interference management and ground infrastructure. You will identify process, improvements, and stay up to date on industry trends that assist the operational teams in enhancing customer service monitoring and working with SES groups or vendors to achieve the identified improvements. The Infrastructure Operations Engineer is also responsible for ensuring the correct installation, operation and configuration of monitoring equipment, systems and tools used by 24/7 operations teams, being a recognized expert in signal processing systems.
Primary responsibilities / Key result areas
Develop a strong relationship with key stakeholders acting as the point of contact for escalated issues
Maintain a high level of operational and technical knowledge for operational systems and act as the spectrum monitoring systems expert supporting 24/7 operations teams
Liaise with SES operations teams in the planning and delivery of training, documentation, and troubleshooting procedures
Liaise with Engineering departments for the specification, design, development, testing and acceptance of new hardware and software systems
Ensure that operational tools used by Global Services controllers are appropriate for the tasks in hand
Perform routine systems administration tasks to ensure that systems are kept up to date and fit for purpose
Attention to detail
Written and Oral Communication
Qualifications & Experience
Minimum 4 years’ experience in customer facing satellite communications role
Bachelor’s degree (electronics engineering, radio-frequency engineering, computer science engineering, etc.) preferred
Up to 25% travel
Advanced level of technical knowledge of satellite communications systems
Good understanding of RF signal processing systems
Good level of knowledge on IP Networking technology
General knowledge of relational database management system (RDBMS)
What’s in it for you?
In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.
Good to know
For more information on SES, click here.
SES is an Equal Opportunity Employer and welcomes diversity!