About us: It’s a great time to be part of the SES team
We are the world’s leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit (GEO) and Medium Earth Orbit (MEO). We provide a diverse range of customers with global video distribution and data connectivity services through two business units: SES Video and SES Networks. Our global team works collaboratively to make a significant, and often life-changing difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide.
Engineer, Systems Engineering Performance & Operations
United States - Manassas, Virginia
Role description summary
As part of the SES Technology Systems Engineering, Performance, and Operations team, you will actively support the optimal performance of the SES Networks infrastructure (satellite MEO and GEO fleet and associated ground segment) by reviewing performance, identifying best practice and any implementation gaps, and seeking to resolve those gaps by engaging with the appropriate SES Networks business entities.
In this position, you will provide key analytics to improve the performance of the systems and be responsible for reporting on system performance as requested.
Primary responsibilities / Key result areas
Proactively audit and report customer network performances at regular intervals to ensure compliance to the SLA and up-to-date configuration status including Gateway, Terminal, software, resources, IP, maintenance and sparing.
Liaise with Operations and Sales Engineering to confirm proper and optimal configuration of each user service considering customer experience and SES resources
Design and execute trade studies for optimizing the system performance.
Increase the operational awareness and operational efficiency
Create, Maintain, and Publish a handbook of “best practices” for equipment configurations which can be used by all Operation teams
Analyze and implement improvements to the SES services to include IP, procedures, workflow and signature authority to optimize KPIs
Analyze customer experience metrics to determine actual customer experiences
Analyze complex and diverse problems, in their area of expertise, that could have a major impact on the organization. This could include examining new ideas or finding the root cause of an existing problem to minimize the risk of reoccurrence
Establish and deliver functional objectives
Capacity to monitor current service levels to ensure agreed standards are consistently delivered. Identifies trends and forecasts future customer needs, recommends and implements changes to continually improve the customer offering.
Ability to compile, interpret and present information on complex and important issues.
Work openly and supportively across departments to solve problems and share ideas
Illustrate a thorough broad and deep understanding, builds on concepts and experience, and contributes to shaping future organizational policy.
Exposure to complex procedures and practices to tackle the challenges at the professional level; may be seen as the technical reference point for his / her functional area
Proactively identify and promote the need for change, overcome resistance and provide support to others to increase awareness
Use all opportunities to further develop the different technology aspects; perseverance to get the job done
Has strong leadership skills, ability to inspire and drive the achievement of goals
Eager to stay up-to-date on industry / business trends and developments
Leads by example in organization ethics and morals, and takes strong action against non-adherence to the SES Way of Working, ethics and codes
Demonstrates effective intercultural awareness
Demonstrated performance as a reliable team player
Self-Starter with a high level of personal accountability
Qualifications & Experience
Bachelor’s Degree required in Telecommunications or related field
At least 5 years of professional experience or equivalent in relevant field
In-Depth knowledge of Telecommunications Satellite Systems including VSAT systems
Expert working knowledge of satellite and RF systems, SATCOM Baseband, satellite ground-based antennas, Network Management, and Modem systems equipment
Complete understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems
Highly experienced in developing and maintaining high availability satellite or telecommunications systems using manned and unmanned facilities
Excellent verbal and written communication skills
Fluency in English, any other regional language being an asset
Sound analytical skills, critical task/tactical related decision-making skills
Excellent organizational skills
Coding and Database management skills as a plus
Strong interpersonal and communication skills, and ability to work effectively in a global, high multicultural team
Ability to travel up to 20%, domestic and global
Strong desire to learn new technologies
Willingness to work weekends or evenings during peak workload periods
SES is an Equal Opportunity and Affirmative Action Employer
What’s in it for you?
In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.
Good to know
SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
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