About us: It’s a great time to be part of the SES team
We are the world’s leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit (GEO) and Medium Earth Orbit (MEO). We provide a diverse range of customers with global video distribution and data connectivity services through two business units: SES Video and SES Networks. Our global team works collaboratively to make a significant, and often life-changing difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide.
Senior Manager, Quality Assurance
United States - Manassas, Virginia
ROLE DESCRIPTION SUMMARY
The position is responsible for leading and developing Quality Assurance & Performance (QA) initiatives across Global Services and acts as an enabler for customer satisfaction. The incumbent will be responsible for evaluation of Quality related aspects of technical vendors, driving systemic issues related to products and ensuring specifications (as agreed by the PDE) are meet by vendors. He/she will be implementing industry standard Quality best practices. The position is responsible for setting up, maintaining and continuously improving an Occupational Health & Safety System in line with local national legislations as well as along industry standards. He/she will oversee the set-up and maintain ISO 9001 and ITIL standards in Global Services (GS) and drive improvement on cross functional processes involving GS.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
Operational Quality Assurance
Develop the framework for operational QA, drive other functions (such as implementation, engineering, NOC staging & integration) to formulate their processes in alignment to the framework, audit the organization processes and general QA Practices
Responsible for the weekly tracking and assessment of quality issues impacting the customers, and drive the resolution with various stakeholders (Internal & Vendors)
Drive problem management for end to end delivery and support service improvement
Establish, track and report quality assurance metrics to inform and improve operations
Establish and improve quality and reliability standards by studying the customer issues and customer requirements with other management of other practices & organization
Support project and service teams on quality assurance and warranty obligations
Create and maintain awareness of the GS team on QA relevant matters by preparing and providing training / information sessions
Drive and coordinate all the activities and resources to maintain the company ISO 9001 certification, ensuring Documentation Management System (DMS) and all relevant document templates to allow the organization to follow its business and objectives
Manage within the team Configuration and Documentation Management (CADM) needs and obligations of the organization
Support the evaluation and possibly the implementation of other quality certification standards (AQAP, ECSS).
Vendor Quality Assurance
Maintains product quality by enforcing quality assurance policies and procedures in line with company objectives and requirements
Track and manage non-conformances reports (NCRs) and anomalies with the vendor for closure
Vendor management for closure of problem management tickets
Handle either by supporting or managing all contractual warranty obligations
Enforce quality assessment through KPIs and SLAs in SES Vendor Management as an integral part of every levels of product development & general availability
Own Quality Assurance piece during vendor selection (specification listing, proposal evaluation and rating), specifying quality assurance standards & guidelines towards manufacturing and engineering requirements, and devising testing methods and procedures for QA.
Occupational Health and Safety (OHS)
Set up, maintain and once in place, continuously improve an Occupational Health & Safety System along industry standards (OHSAS 18001)
Create and maintain awareness of GS staff on H&S relevant matters by preparing and providing training / information sessions.
Complex Problem-Solving capabilities with effective communication and persuasion skills
Ability to work independently with minimal supervision, analytical sense, self-starting qualities, coordination and priority setting abilities, excellent planning and organizational skills
Experienced in handling Quality related tasks in Satellite or Telco or operational Space
Experienced in supporting the preparation of technical and commercial proposals in cooperation with engineering/operations personnel and sales teams
Excellent team work and cross-functional cooperation.
QUALIFICATIONS & EXPERIENCE
Bachelor/Master’s Degree in Information & Communications Technology (ICT) or similar industry (education can be subsituted for experience)
Minimum 8-10 years of Global experience in Operational, Quality Management/Assurance, preferably in the Satellite Operations / Telecommunications Industry
Proven experience in the domain of Occupational Health & Safety
Computer literacy: latest BI and analytical tools, MS Office, MS Project, etc.
Expert knowledge of ISO Quality standards acquired either through a successful company QM certification experience or through permanent and dedicated management of QM tasks within an organization
Fluency in English, any other language is considered as an asset
Willing to travel internationally.
What’s in it for you?
In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.
Good to know
For more information on SES, click here.
SES is an Equal Opportunity Employer and welcomes diversity!