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  • Senior Manager, Quality Assurance

     


     

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    Job Description
    TitleSenior Manager, Quality Assurance
    Job code8249
    Job posted on23/10/2019 (modified on 06/11/2019)
    LocationManassas
    CountryUnited States
    EducationBachelor
    Contract typePermanent
    Start dateimmediately
    Job Description

    About us: It’s a great time to be part of the SES team

    We are the world’s leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit (GEO) and Medium Earth Orbit (MEO). We provide a diverse range of customers with global video distribution and data connectivity services through two business units: SES Video and SES Networks. Our global team works collaboratively to make a significant, and often life-changing difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide.


    Senior Manager, Quality Assurance
    United States - Manassas, Virginia

     

    ROLE DESCRIPTION SUMMARY

    The position is responsible for leading and developing Quality Assurance & Performance (QA) initiatives across Global Services and acts as an enabler for customer satisfaction. The incumbent will be responsible for evaluation of Quality related aspects of technical vendors, driving systemic issues related to products and ensuring specifications (as agreed by the PDE) are meet by vendors. He/she will be implementing industry standard Quality best practices. The position is responsible for setting up, maintaining and continuously improving an Occupational Health & Safety System in line with local national legislations as well as along industry standards. He/she will oversee the set-up and maintain ISO 9001 and ITIL standards in Global Services (GS) and drive improvement on cross functional processes involving GS.

     

    PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

    Operational Quality Assurance

    Develop the framework for operational QA, drive other functions (such as implementation, engineering, NOC staging & integration) to formulate their processes in alignment to the framework, audit the organization processes and general QA Practices

    Responsible for the weekly tracking and assessment of quality issues impacting the customers, and drive the resolution with various stakeholders (Internal & Vendors)

    Drive problem management for end to end delivery and support service improvement

    Establish, track and report quality assurance metrics to inform and improve operations

    Establish and improve quality and reliability standards by studying the customer issues and customer requirements with other management of other practices & organization

    Support project and service teams on quality assurance and warranty obligations

    Create and maintain awareness of the GS team on QA relevant matters by preparing and providing training / information sessions

    Drive and coordinate all the activities and resources to maintain the company ISO 9001 certification, ensuring Documentation Management System (DMS) and all relevant document templates to allow the organization to follow its business and objectives

    Manage within the team Configuration and Documentation Management (CADM) needs and obligations of the organization

    Support the evaluation and possibly the implementation of other quality certification standards (AQAP, ECSS).

    Vendor Quality Assurance

    Maintains product quality by enforcing quality assurance policies and procedures in line with company objectives and requirements

    Track and manage non-conformances reports (NCRs) and anomalies with the vendor for closure

    Vendor management for closure of problem management tickets

    Handle either by supporting or managing all contractual warranty obligations

    Enforce quality assessment through KPIs and SLAs in SES Vendor Management as an integral part of every levels of product development & general availability

    Own Quality Assurance piece during vendor selection (specification listing, proposal evaluation and rating), specifying quality assurance standards & guidelines towards manufacturing and engineering requirements, and devising testing methods and procedures for QA.

    Occupational Health and Safety (OHS)

    Set up, maintain and once in place, continuously improve an Occupational Health & Safety System along industry standards (OHSAS 18001)

    Create and maintain awareness of GS staff on H&S relevant matters by preparing and providing training / information sessions.

     

    COMPETENCIES

    Complex Problem-Solving capabilities with effective communication and persuasion skills

    Ability to work independently with minimal supervision, analytical sense, self-starting qualities, coordination and priority setting abilities, excellent planning and organizational skills

    Experienced in handling Quality related tasks in Satellite or Telco or operational Space

    Experienced in supporting the preparation of technical and commercial proposals in cooperation with engineering/operations personnel and sales teams

    Excellent team work and cross-functional cooperation.

     

    QUALIFICATIONS & EXPERIENCE

    Bachelor/Master’s Degree in Information & Communications Technology (ICT) or similar industry (education can be subsituted for experience)

    Minimum 8-10 years of Global experience in Operational, Quality Management/Assurance, preferably in the Satellite Operations / Telecommunications Industry

    Proven experience in the domain of Occupational Health & Safety

    Computer literacy: latest BI and analytical tools, MS Office, MS Project, etc.

    Expert knowledge of ISO Quality standards acquired either through a successful company QM certification experience or through permanent and dedicated management of QM tasks within an organization

    Fluency in English, any other language is considered as an asset

    Willing to travel internationally.

     

    What’s in it for you?

    In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.

     

    Good to know

    For more information on SES, click here.

    SES is an Equal Opportunity Employer and welcomes diversity!

     

    Apply HERE

     

    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease apply online
    Web Pagehttps://www.ses.com


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