Latest Space News
Fri, 06 Dec 2019 17:18:32 +0000
Kacific said it recently secured $160 million from the Philippines-based Asian Development Bank and GuarantCo, a European- and Australian-government backed infrastructure investment organization, along with other financiers.
Fri, 06 Dec 2019 14:14:22 +0000
Live pitch events are one of several avenues the Air Force is pursuing to attract U.S.-owned startups and commercial businesses that are breaking new ground in space technology.
Fri, 06 Dec 2019 11:41:18 +0000
Rocket Lab successfully launched several smallsats Dec. 6 on an Electron mission also designed to test technologies to make the rocket’s first stage reusable.
Fri, 06 Dec 2019 11:28:58 +0000
NASA Administrator Jim Bridenstine used a Dec. 5 speech on Capitol Hill to implore Congress to finish a fiscal year 2020 appropriations bill for NASA as soon as possible to give the agency funding to proceed on a lunar lander program.
Fri, 06 Dec 2019 08:13:39 +0000
Étienne Schneider is undaunted by early setbacks as he continues work to make Luxembourg a hotbed of entrepreneurial space, a scope that has expanded beyond, but has not abandoned, space resources.
Fri, 06 Dec 2019 03:21:07 +0000
Bongiovi says anywhere from eight to 11 national security launches could take place in 2020
Fri, 06 Dec 2019 02:28:26 +0000
An amendment to the National Security Space Launch Phase 2 Launch Service Procurement RFP is in 'final coordination'
Fri, 06 Dec 2019 01:53:53 +0000
Umbra Lab announced that Marcus Chevitarese, former deputy engineering director for Raytheon Vision Systems, is the startup's new engineering vice president.
Thu, 05 Dec 2019 20:12:19 +0000
New technologies, decreasing costs, foreign interests and the emergence of the private sector have heralded the forthcoming of the second space race and with it a hopeful future on the horizon.
Thu, 05 Dec 2019 18:43:44 +0000
Capella Space announced an agreement with Remote Sensing Instruments, making the Indian firm Capella’s exclusive reseller in India.
Thu, 05 Dec 2019 18:20:26 +0000
A SpaceX Falcon 9 successfully launched a Dragon cargo spacecraft bound for the International Space Station Dec. 5 on a mission that will also perform a test of the rocket’s upper stage.
Thu, 05 Dec 2019 15:38:05 +0000
British satellite operator Inmarsat delisted from the London Stock Exchange Dec. 5, completing a $3.3 billion buyout that some shareholders sought to delay.
Thu, 05 Dec 2019 14:00:17 +0000
York Space Systems opened a Washington-area office and mission operations center.
Thu, 05 Dec 2019 10:12:51 +0000
Given a taste of interstellar space, scientists are looking for ways to follow up on the Voyagers.
Thu, 05 Dec 2019 09:22:04 +0000
NASA space station managers are still trying to find ways to squeeze in at least three spacewalks into a crowded schedule before the station’s crew drops to three people in February.
Thu, 05 Dec 2019 04:21:44 +0000
The Founder Institute, an accelerator with operations in 180 cities globally, is establishing a new program with ties to the NASA Ames Research Center.
Wed, 04 Dec 2019 21:59:34 +0000
Sky and Space Global, a startup planning a constellation of 200 cubesats for low-data-rate communications, has narrowed its near-term focus to raising enough money for an initial eight satellites.
Wed, 04 Dec 2019 21:12:30 +0000
Thales Alenia Space received a contract from Egyptian satellite operator NileSat to build a new geostationary communications satellite.
Wed, 04 Dec 2019 12:09:37 +0000
The new head of NASA’s human spaceflight programs affirmed his support for the Space Launch System Dec. 3, saying the long-delayed heavy-lift rocket is “absolutely mandatory” for returning humans to the moon.
Wed, 04 Dec 2019 09:12:35 +0000
The Federal Aviation Administration has approved a reorganization of the office that oversees commercial launches in a bid to improve its efficiency as the number of launches grows.
More space news...
19529 cvs - 685 jobs


  • HOME

  • HOME
  • Manager, IT Service Delivery



    BACK to the Job Search

    Job Description
    TitleManager, IT Service Delivery
    Job code8254
    Job posted on04/11/2019 (modified on 03/12/2019)
    LocationMunich (Unterföhring)
    Contract typePermanent
    Start dateimmediately
    Job Description

    About us: It’s a great time to be part of the SES team

    We are the world’s leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit (GEO) and Medium Earth Orbit (MEO). We provide a diverse range of customers with global video distribution and data connectivity services through two business units: SES Video and SES Networks. Our global team works collaboratively to make a significant, and often life-changing difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide.

    Manager, IT Service Delivery
    Germany - Munich (Unterföhring)


    You, under the direction of the IT Account Manager, identify business requirements and oversee the delivery of the IT services within the context of the business. The foundation of this position is establishing processes to provide consistently high levels of internal customer service in a cost-effective manner. You are responsible for providing business requirements and expectations as well as feedback on performance, to various IT teams and oversees IT service delivery execution, preventing defects within the IT Department.



    - Responsible to the IT Account Manager, to own their services, end to end, including Applications/Operations as part of the IT delivery model

    - Work in harmony to deliver the services

    - Own KPIs through an account dashboard, and submit them to the IT Account Manager, with conclusions, and trend analysis

    - Engage with the resolver groups within IT to close Account issues and coordinate the preparation of RCAs, and Service Improvement Plans, when needed

    - Identify, propose and action solutions for issues identified during internal/external reviews

    - Detect process defects and improvements, giving input to Business Process Owners and work with Incident/Problem/Change Managers

    - Maintain a working knowledge of industry best practices, solution methodologies, and emerging technology trends; stay up-to-date with state-of-the-art IT concepts and technologies

    - Understand the strategic imperatives, business capabilities, operating model, issues, and IT needs of assigned business areas across several countries. Maintain and nurture customer relationships to support the IT Account Management to manage demand, identify requirements, and support the delivery of solutions

    - Support the IT Account Manager in building business cases to sell in proposed solutions to the Business IT Steering Committee

    - Participate in weekly IT Process Review Meetings with IT Business Process Managers

    - Ensure outstanding business support – ensure team members, including 3rd parties, provides outstanding day-to-day IT support, working within defined SLA metrics and manage issues to completion.

    - Facilitate successful execution of major IT business application projects including communication with key executives, budget management, and coordination of 3rd party deliverables

    - Perform other related duties as assigned



    - Strong analytical and problem-solving skills

    - Proven negotiation skills

    - Demonstrated managerial skills, able to lead a team and cooperate with other IT and business functions

    - Proactive approach towards potential and/or current customers

    - Ability to work autonomously with minimal supervision

    - Ability to learn new technologies quickly

    - Service and customer-centric mindset is a must.

    - Excellent written and verbal communication skills

    - Ability to understand business requirements and work towards solutions

    - Openness for new technologies and readiness for change

    - Stress resistant and able to manage multiple tasks at the same time

    - Ability to work in a rapidly changing environment under tight timelines



    - Bachelor’s degree in Computer Science, Business Information Systems or equivalent

    - Minimum eight to ten years of applicable professional experience in a large heterogeneous environment

    - Working knowledge of PMP Project Management concepts and principles

    - Proven experience of the following disciplines: Knowledge Management, Incident Management, Catalog/Request Management, Service Level Management, Vendor Management, IT Asset Management

    - Sound knowledge of IT Service Management and ITIL Framework

    - Sound technical understanding of the IT landscape and related technical skills

    - Project Management Professional and IT Service Management Certification are a strong asset

    - Knowledge and experience in Capacity and Availability Management is a strong asset

    - Fluency in English, any other language is considered as an asset

    - Willingness to travel internationally



    Key performance indicators

    - Request fulfilment, Capability and Availability Management.

    - Incident, Problem, Change, Service Asset and Configuration and Release Management

     Main interfaces to other departments

    - Technical departments management (requirements)

    - Group Information & Cyber Security -> compliance with security (requirements)

    - Internal and external customers


    What’s in it for you?

    In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.


    Good to know

    For more information on SES, click here.

    SES is an Equal Opportunity Employer and welcomes diversity!


    Apply HERE


    Contact information
    AddressChâteau de Betzdorf
    Emailplease apply online
    Web Page

    View all jobs from SES >>

    Terms & ConditionsCopyright ©2019 Spacelinks
    Web Analytics