GovSat is a brand operated by LuxGovSat S.A., a public-private joint venture between the Luxembourg Government and SES, the world-leading satellite operator.
Our mission is to provide secure, reliable and accessible satellite communication services for governments – addressing the demand for connectivity resulting from defense and civilian security applications.
GovSat introduces a new type of geostationary satellite aimed exclusively at government and defense users and our 24/7 secure operations with security-cleared personnel and experts will further support the demands of institutional and defense applications.
MOC (Mission Operations Center) Controller
Luxembourg - Betzdorf
You will be responsible for the 24/7 support, management and monitoring of GovSat services, specifically supporting Governmental defence and Civilian/Institutional security communications.
You will be expected to take ownership, diagnose and resolve service anomalies in both the RF Payload and IP domains as part of a predefined incident management process. You will also perform routine operational tasks such as spectral policing, trouble ticket management, service reporting and carrier line-up activities.
As a member of a multi-skilled shift team operating within a purpose built, GovSat Secure Missions Operations Centre, you will also support other GovSat operational systems involved in the service delivery chain.
Maintain services to the highest possible standards, considering primarily service availability and quality through the use of automatic and manual monitoring and analysis systems
Provide 24/7 service support to GovSat customers and/or users (Rotate shifts on 24-hour duty, 7 days per week)
Ensure spectral policing of GovSat platforms and assets
Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain
Be accountable for the delivery of industry leading customer service
Perform timely and effective troubleshooting and service recovery actions
Perform line ups of uplinks as required
Provide technical support to customers and/or users
Create operational reports and statistics as required
Ensure the availability and preparedness of GovSat monitoring systems for Data services
Liaise with and escalate to Engineering support when required (Level 2)
Perform other duties as required by management
A Bachelor degree in Engineering / Computer Science, or equivalent qualifications and/or experience
Minimum 2 years of work experience in the Telecommunication Industry
Experience in operating satellite platforms, including VSAT and associated systems
Good knowledge of satellite communications, architecture and protocols
Knowledge of RF Geolocation
Understanding of IP networks and acquaintance with platforms and Internet infrastructure
Working knowledge of systems and server infrastructure, Carrier Monitoring systems
Understanding of the unique demands of working within the Governmental institutional area
Strong aptitude for a systems approach to problem solving, and good analytical skills
Excellent written and oral communication skills
Strong customer and user focus
High operational awareness
Ability to work both in a team and independently as required (you will act as a lone worker during some shifts)
Self-motivation, attention to detail, ability to set priorities
Flexibility in working time, stress resistance
Willingness to foster innovation to develop the working environment
Fluency in English, any other languages will be considered as an asset
NATO/EU Secret clearance are mandatory
We offer you:
A diverse workplace, at GovSat we welcome different minds and different skills.
An exciting job opportunity in a fast moving and fascinating industry.
A competitive compensation package linked to your performance and further completed with attractive benefits.