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Wed, 04 Dec 2019 21:12:30 +0000
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Wed, 04 Dec 2019 12:09:37 +0000
The new head of NASA’s human spaceflight programs affirmed his support for the Space Launch System Dec. 3, saying the long-delayed heavy-lift rocket is “absolutely mandatory” for returning humans to the moon. SpaceNews.com
Wed, 04 Dec 2019 09:12:35 +0000
The Federal Aviation Administration has approved a reorganization of the office that oversees commercial launches in a bid to improve its efficiency as the number of launches grows. SpaceNews.com
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  • MOC (Mission Operations Center) Controller

     


     

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    Job Description
    TitleMOC (Mission Operations Center) Controller
    Job code8304
    Job posted on29/11/2019
    LocationBetzdorf
    CountryLuxembourg
    EducationBachelor
    Contract typePermanent
    Start dateimmediately
    Job Description

    GovSat is a brand operated by LuxGovSat S.A., a public-private joint venture between the Luxembourg Government and SES, the world-leading satellite operator.
    Our mission is to provide secure, reliable and accessible satellite communication services for governments – addressing the demand for connectivity resulting from defense and civilian security applications.

    GovSat introduces a new type of geostationary satellite aimed exclusively at government and defense users and our 24/7 secure operations with security-cleared personnel and experts will further support the demands of institutional and defense applications.

     

    MOC (Mission Operations Center) Controller 

    Luxembourg - Betzdorf

     

    Your role

    You will be responsible for the 24/7 support, management and monitoring of GovSat services, specifically supporting Governmental defence and Civilian/Institutional security communications.

    You will be expected to take ownership, diagnose and resolve service anomalies in both the RF Payload and IP domains as part of a predefined incident management process. You will also perform routine operational tasks such as spectral policing, trouble ticket management, service reporting and carrier line-up activities. 

    As a member of a multi-skilled shift team operating within a purpose built, GovSat Secure Missions Operations Centre, you will also support other GovSat operational systems involved in the service delivery chain. 

     

    Your responsibilities

    Maintain services to the highest possible standards, considering primarily service availability and quality through the use of automatic and manual monitoring and analysis systems

    Provide 24/7 service support to GovSat customers and/or users (Rotate shifts on 24-hour duty, 7 days per week)

    Ensure spectral policing of GovSat platforms and assets  

    Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain

    Be accountable for the delivery of industry leading customer service

    Perform timely and effective troubleshooting and service recovery actions

    Perform line ups of uplinks as required

    Provide technical support to customers and/or users   

    Create operational reports and statistics as required

    Ensure the availability and preparedness of GovSat monitoring systems for Data services

    Liaise with and escalate to Engineering support when required (Level 2)

    Perform other duties as required by management

     

    Your profile

    A Bachelor degree in Engineering / Computer Science, or equivalent qualifications and/or experience

    Minimum 2 years of work experience in the Telecommunication Industry

    Experience in operating satellite platforms, including VSAT and associated systems

    Good knowledge of satellite communications, architecture and protocols

    Knowledge of RF Geolocation  

    Understanding of IP networks and acquaintance with platforms and Internet infrastructure

    Working knowledge of systems and server infrastructure, Carrier Monitoring systems

    Understanding of the unique demands of working within the Governmental institutional area

    Strong aptitude for a systems approach to problem solving, and good analytical skills

    Excellent written and oral communication skills

    Strong customer and user focus

    High operational awareness

    Ability to work both in a team and independently as required (you will act as a lone worker during some shifts)

    Self-motivation, attention to detail, ability to set priorities

    Flexibility in working time, stress resistance

    Willingness to foster innovation to develop the working environment

    Fluency in English, any other languages will be considered as an asset

    NATO/EU Secret clearance are mandatory

     

    We offer you:

    A diverse workplace, at GovSat we welcome different minds and different skills.

    An exciting job opportunity in a fast moving and fascinating industry.

    A competitive compensation package linked to your performance and further completed with attractive benefits.

     

    Apply HERE

     

    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease apply online
    Web Pagehttps://www.ses.com


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