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  • Engineer, Service Assurance Systems

     


     

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    Job Description
    TitleEngineer, Service Assurance Systems
    Job code8407
    Job posted on29/11/2019
    LocationManassas
    CountryUnited States
    EducationBachelor
    Contract typePermanent
    Start dateimmediately
    Job Description

    About us: It’s a great time to be part of the SES team

    We are the world’s leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit (GEO) and Medium Earth Orbit (MEO). We provide a diverse range of customers with global video distribution and data connectivity services through two business units: SES Video and SES Networks. Our global team works collaboratively to make a significant, and often life-changing difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide.


    Engineer, Service Assurance Systems - US
    United States - Manassas, Virginia

     

    YOUR ROLE

    As an Engineer, Service Assurance Systems, you will be responsible for the management and support of tools and systems deployed to support and manage SES services and infrastructure.

    You will be expected to work closely with SES operations and engineering teams on the shared goal of improving operational efficiency, service quality and customer experience.

    You will assist Global Services operations in solving complex service anomalies in the RF (Ground/Satellite), IP and platform domains through increased use of SSA, analytics and automation.

    You will be responsible for building service support methodologies and systems fit for SES’ future operations, as well as reporting systems that contain a high degree of intelligence and autonomy.

    You will assist in the integration of managed service architectures in the enterprise data, mobility and video domains, and engage with SES next generation services (HTS GEO/MEO) on a technological and service delivery level.     

    You will support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks, all of which have global scope.

    You will work with Network Management Systems (NMS) from multiple vendors in the IP, ground infrastructure and network domains.

     

    YOUR RESPONSIBILITIES

    Ensure that Global Services monitoring systems are highly available, accurate and fit for purpose

    Work closely with partners in the OSS and BSS domains in the definition and implementation of API interfaces and data flows

    Capture and process monitoring, SSA and automated reporting requirements from operations teams and from SES customers when required (customer portal services)

    Work closely with internal and external stakeholders to ensure timely delivery of new systems, software and services

    Provide 24/7 tools support to SES operations teams (on call basis)

    Drive service and infrastructure data analytics capabilities across the SES group

    Build and maintain strong relationships with key stakeholders in the service delivery process, as well as with supporting functions (SES IT, Digital Transformation Office etc.)

    Identify and implement systems to introduce greater automation in daily operations

    Plan and coordinate maintenance and configuration change activities

    Provide technical support to customers when required

    Perform systems and service acceptance tests when required

    Support the development of operational tools and systems

    Produce and deliver high quality training material

     

    YOUR PROFILE

    Minimum Bachelor’s degree in IT, Telecommunications, or similar field (BAC +3, BSc) required (education can be substituted for experience)

    Minimum 5-10 years’ combined experience in an operations or engineering position

    Experience in the field of Information Technology, Communications Systems, IP networks or the broadcast video environment

    Good knowledge of Satellite communications techniques (GEO/MEO/LEO) and of service (data/video) platforms

    Experience in programmatic interface usage and application

    Development experience with network automation tools is a plus

    Strong software tool development background (Python, Shell, JavaScript)

    Strong experience with SQL/MySQL Database, RESTful interfaces. JSON, SOAP, etc. software architectures and API interfaces

    Excellent knowledge of application interface protocols (SQL, XML, REST, SNMP etc.)

    Strong Unix/Linux system understanding

    Proven track record in platform/server management and trouble shooting

    Strong experience in service support and implementation with highly complex networks and remotely deployed systems

    Ability to work independently, capacity to manage and coordinate complex operational tasks and projects

    Ability to prioritise and work effectively under pressure

    Strong customer focus and attention to details, committed to excellence and quality in all areas

    Good written and oral communications skills

    Fluent in English

    Ability and willingness to travel occasionally

     

    What’s in it for you?

    In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.

     

    Good to know

    For more information on SES, click here.

    SES is an Equal Opportunity Employer and welcomes diversity!

     

    Apply HERE

     

    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease apply online
    Web Pagehttps://www.ses.com


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