About us: It’s a great time to be part of the SES team
We are the world’s leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit (GEO) and Medium Earth Orbit (MEO). We provide a diverse range of customers with global video distribution and data connectivity services through two business units: SES Video and SES Networks. Our global team works collaboratively to make a significant, and often life-changing difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide.
Sports & Events MCR Operator
United States - Hawley, Pennsylvania
Monitor, operate, and support all of company’s Sports & Events global and domestic content distribution services. Perform occasional use services (uplink, downlink, conversion, turnarounds etc.) for the company's customers.
Configure, test and execute Occasional Use feeds via Satellite, Fiber, or OTT
Maintain and operate high end technical equipment and troubleshoot and fix technical issues
Quality check feeds and recorded material to ensure it meets SES specifications
Customer support – initial point of contact for all company’s clients during events - responding via email, phone, and monitoring systems
Supervise the functioning of technical components and make sure that they are active and problem free
Accountable for managing events and ensuring that they are resolved while maintaining a detailed record of the problems and methods used to solve them
Clearly and accurately, document any issue or faults and communicate them to key parties
Manage escalation process till resolution including coordination with in-house engineers and 3rd parties
Highly responsible – independent, diligent, proactive, and organized
Service oriented and customer focused
Good written and verbal communication skills and problem-solving capabilities
Ability to execute several complicated tasks simultaneously
Ability to operate under pressure and in a stressful environment
2 years of experience in satellite communications and customer service or equivalent technical training required
2-year degree or equivalent combination of experience/education in RF, Satellite, Video, Audio, and/or Electronics preferred
Proficiency in English required (other languages is highly desirable)
Demonstrated ability to operate RF spectrum analyzer required
Proficiency in Word, Excel, and PowerPoint required
Ability to work nights, weekends, and holidays required
Sports knowledge/interest preferred
What’s in it for you?
In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.
Good to know
For more information on SES, click here.
SES is an Equal Opportunity Employer and welcomes diversity!