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  • Satcom Engineer, Operations Services

     


     

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    Job Description
    TitleSatcom Engineer, Operations Services
    Job code12376
    Job posted on24/03/2021 (modified on 08/04/2021)
    LocationManassas
    CountryUnited States
    EducationBachelor
    Contract typeAny
    Start dateimmediately
    Job Description

    Role Description Summary

    The position is responsible for supporting commissioning of new services and providing 24x7 Level 3 Managed Services on-call support to the SES NOC. In addition, the incumbent will be responsible for engineering escalations and other services to keep the network stabilized and maintained for customer SLA requirements.

    The role will be primarily focused on the baseband equipment & RF components of the product portfolio, but also includes a networking element. As a customer facing position, it will concentrate on the support and growth of existing & new business products. The incumbent will gain a broad knowledge of SES product range and how these are integrated as customer solutions.

     

    Primary Responsibilities / Key Result Areas

    Support Incident Management in line with Company defined ITIL processes, ensuring timely escalations as appropriate to meet Customer SLA’s

    Ensure the configuration, testing, implementation & in-service support by way of Level 3 Engineering Support to 24x7x365 NOC of SES Products

    Complete Operations Engineering changes as required, adhering to the defined Change Management process

    Work as part of a Global Team to ensure active Incidents are actioned utilizing a “Follow the Sun” support methodology

    Perform routine auditing of assigned Regional Area or specific Customer sites, liaising closely with NOC & appropriate CSM / RSL for any identified issues

    Participate in lifecycle of a customer project, Post Sales through to Customer Acceptance

    Liaise with customers and support the integration of SES products with their infrastructure

    Work with Engineering & Product Development Teams in order to support the growth of the SES portfolio and the feedback potential improvements to base-band equipment & RF components

    Work efficiently as part of a multidisciplinary team

    Adhere to delivery schedules and manage time accordingly

    Interact with other operational groups and support coordination of projects

    Proactively expand areas of knowledge and seek out new experience

    Development of technical support documentation for handover to Operations

    Develop a full understanding of existing SES systems, processes & procedures to provide input for continuous improvement

    Ensure administration of Monitoring Tools to support customer solutions

    Ensure Incident Management ticketing system is updated with correct resolutions and closure codes to promote continual improvement of the troubleshooting process

    Perform other tasks as requested / required

    Stay up-to-date with state-of-the-art IT concepts and technologies (virtualization concepts mainly)

    On-call support / duties will be required 24/7 on a rotational basis

     

    Competencies

    Performance Under Pressure

    Resilience

    Self-starter

    Accountability

    Problem Solving

    Collaboration

     

    Qualification & Experience

    REQUIRED

    Minimum 5-8 years of experience in the satellite or telecommunications industry

    Bachelor’s Degree in Engineering, Computer Science, Business Information Systems or equivalent experience with communications satellite systems or similar advanced technical support role

    Strong understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems

    Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WAN/LAN equipment

    Experience connecting remotely to mobility sites for remote troubleshooting, to include Oil and Gas / Maritime platforms

    Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment (e.g. Comtech, Idirect, Orbit, Intellian, Newtec, Gilat etc..)

    Experience integrating communication systems with multiple vendor components

    Experience dealing directly with customers and understanding how to manage expectations

    Willingness to travel internationally

    PREFERRED

    Excellent command of MS Office Suite (Word, PowerPoint, Excel, Visio)

    Fluency in a foreign language

    Working knowledge of IP routing and networking

    Experience with Unix/Linux systems administration and creation of shell scripts to automate tasks

     

    Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

     

    Apply HERE

     

    Contact information
    CompanySES
    AddressChâteau de Betzdorf
    Betzdorf
    Luxembourg
    L-6815
    Emailplease apply online
    Web Pagehttps://www.ses.com


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