Latest Space News
Thu, 13 May 2021 00:08:20 +0000
Ongoing work to address a problem seen on two previous Ariane 5 launches has kept that launch vehicle grounded for months and could delay the high-profile launch of NASA’s James Webb Space Telescope later this year. SpaceNews
Wed, 12 May 2021 22:08:19 +0000
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Wed, 12 May 2021 21:45:02 +0000
The U.S. Air Force wants to use small radar satellites to track moving objects on the ground and the Space Force will help to make it happen, chief of space operations Gen. John Raymond said May 12. SpaceNews
Wed, 12 May 2021 17:20:57 +0000
British quantum technology encryption startup Arqit is raising $400 million in the space industry’s latest SPAC deal, supporting the launch and construction of two satellites in 2023 to protect against growing hacking threats. SpaceNews
Wed, 12 May 2021 12:00:28 +0000
The University of Illinois Urbana-Champaign awarded a contract to Blue Canyon Technologies to provide cubesats for a space mission sponsored by the National Science Foundation. The value of the award was not disclosed. SpaceNews
Wed, 12 May 2021 12:00:25 +0000
Space hospitality company Orbite has unveiled a training program for potential space tourists, given them a taste of the spaceflight experience. SpaceNews
Tue, 11 May 2021 23:06:34 +0000
The U.S. Space Force on May 11 issued requests for proposals for next-generation rocket engine testing, launch vehicle upper stage enhancements, and capabilities to maneuver in space. SpaceNews
Tue, 11 May 2021 22:36:56 +0000
The FAA has denied a payload review for in-space transportation company Momentus, meaning the company will miss its second opportunity to launch its first tugs. SpaceNews
Tue, 11 May 2021 20:58:31 +0000
French satellite operator Eutelsat said revenue numbers will look much better than it expected come the end of June, despite reporting a decline in sales in its latest quarterly results. SpaceNews
Tue, 11 May 2021 16:12:34 +0000
The U.S. Space Force has officially renamed the 45th Space Wing that oversees Florida’s launch ranges Space Launch Delta 45. SpaceNews
Tue, 11 May 2021 14:00:11 +0000
The chairman of the Senate Select Committee on Intelligence Sen. Mark Warner (D-Va.) is backing efforts by Sen. Michael Bennet (D-Colo.) to challenge the relocation of U.S. Space Command. SpaceNews
Tue, 11 May 2021 11:41:12 +0000
Bob Cabana, a former astronaut and longtime head of NASA’s Kennedy Space Center, will become NASA associate administrator later this month, replacing the retiring Steve Jurczyk. SpaceNews
Tue, 11 May 2021 11:00:05 +0000
NASA says it’s seeing strong interest from companies proposing private astronaut missions to the International Space Station, with the demand for such missions exceeding the agency’s ability to accommodate them. SpaceNews
Tue, 11 May 2021 08:42:49 +0000
Virgin Galactic said May 10 that while it believes it corrected a problem with its SpaceShipTwo suborbital spaceplane that aborted a test flight five months ago, the resumption of those test flights could be further delayed by a problem with the plane that carries SpaceShipTwo aloft. SpaceNews
Mon, 10 May 2021 21:38:45 +0000
Less than two days after parts of an uncontrolled Chinese rocket fell into the Indian Ocean, the Pentagon said allowing a large booster to free fall toward Earth is “irresponsible behavior.” SpaceNews
Mon, 10 May 2021 20:52:35 +0000
Inmarsat is pivoting to an administrative court in its battle to stop the Netherlands from auctioning 3.5 GHz spectrum, which the British satellite operator says it does not want to cede to bandwidth-hungry 5G networks. SpaceNews
Mon, 10 May 2021 20:47:53 +0000
Satellite operator Orbcomm said May 10 it did not get any alternative proposals in its 30-day “go-shop” period, which followed private equity firm GI Partners’ $1.1 billion acquisition offer.  SpaceNews
Mon, 10 May 2021 16:34:51 +0000
OneWeb, the U.K.-headquartered low Earth orbit (LEO) broadband operator, is buying Texas-based managed satcoms provider TrustComm to create a new government subsidiary. SpaceNews
Mon, 10 May 2021 14:05:14 +0000
The chief of South Korea’s space agency has vowed to spin off near-term applications to the private sector and refocus the agency on long-term investments that “won’t pay off until 2050.” SpaceNews
Mon, 10 May 2021 14:00:38 +0000
The evolving quality and quantity of Earth observation data enables an ever-increasingly profound knowledge of the climate crisis, enhancing the efficacy of mitigation strategies as well as the management of risk and natural or human-made disasters. SpaceNews
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  • Service Delivery Manager for Mission Operations Infrastructure IT

     


     

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    Job Description
    TitleService Delivery Manager for Mission Operations Infrastructure IT
    Job codeG021/ESOC/7158
    Job posted on04/05/2021
    LocationDarmstadt
    CountryGermany
    EducationBachelor
    Contract typePermanent
    Start date>3months
    Job Description

    Are you fascinated about Space? Do you have a strong staff management experience and have worked with ITIL processes (including implementation), certification?  You could be our new Service Delivery Manager for Mission Operations Infrastructure IT. Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre (ESOC) based in Darmstadt, Germany. 

    Serco is among the leading Space Industry and Services Companies. Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions.  

     

    Job Description

    What we offer if you join our amazing team:

    • Competitive Salary 

    • Corporate Benefits Package 

    • Exciting relocation package​ (if applicable) 

    • Company events

     

    Main Responsibilities

    The position is related to the Network Operations Centre (NOC) Services at ESOC. The Service Delivery Manager is responsible for providing comprehensive end-to-end service provision for the Mission Operations Infrastructure IT (MOI-IT) Business Area within the defined SLA, taking full responsibility of activities within his domain. MOI-IT covers both infrastructural and mission critical computer systems as well as communication systems.

    The NOC Services at ESOC maintains and operates these infrastructures and more, covering everything from 24/7 first line monitoring and service desk to 2nd line teams and engineering activities. You will  focus on maintaining good relationships with the ESA Business Area Manager (BAM) and the users of the service and supports the Service Manager in delivering an excellent overall service to our customer. The high level of interaction with the customer and contract staff requires distinct customer service and service management experience.

    As Service Delivery Manager for Mission Operations Infrastructure IT you will concentrate your activities on the following:

    Provide a technical interface to the Business Area Manager (BAM) in charge.

    Take ownership of the end-to-end operational IT services across a matrix organisation.

    Ensure tasks are scheduled in an efficient manner and that priorities are met.  

    Ensure all staff are aware of, and are adequately trained for their tasks.

    Produce shift, on-call and annual leave schedules, increasing on-site or on-call support during major operational support phases as required.

    Monitor all aspects of the service to ensure agreed service levels, schedules and procedures are properly achieved and followed.

     Responsibility for all relevant ITIL processes.

     Ensure close collaboration with other support groups on resolution of problems, implementation of projects and engineering activities.

     Ensure punctuality and accuracy of reports and statistics on all activities.

     Provide focal point of escalation to 3rd line on/off site support.

     Assist in developing SLAs and OLAs with all active parties, and ensure they are complied with.

    Ensure infrastructure changes are scheduled to ensure minimal impact to the user community.

    Adhere to current site procedures (technical, environmental, safety and security).  

    Support the Service Manager in driving the evolution of the service, identifying problems, workload issues or other deficiencies within the team.

    Create and maintain accurate procedures and work instructions.

    Work occasional shifts outside normal working hours, if required.

    Maintain and monitor (internally auditing) of the Asset/Configuration Management Database.

    Produce minutes of meetings and reports in a timely fashion.

    Attend user meetings, briefings, user groups and workshops as required.

     

    Successful Candidate

    Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

    Excellent command of English, both written and spoken; German or French would be a plus.

    In-depth service management experience in a critical operational environment.

    Team leadership, organisational and time management, good interpersonal aptitude and strong service ethic.

    Very strong team & staff management experience.

    Strong knowledge of ITIL processes (including implementation), certification would be  a plus.

    In-depth knowledge of operational (routine and contingency) procedures.

    Problem Solving aptitude.

    Very good knowledge of current IT technologies, systems, applications and tools.

    PC literacy: MS Office 365, MS SharePoint, Lotus Notes.

     Degree/HNC equivalent preferred.

    -------------

    Important

    Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

    Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

    Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

    Data Protection:

    When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

    You may submit a written request revoking your consent to this agreement at any time.

     

    About The Company

    Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland.

    What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

    As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers.

    A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

    If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you.

    Make a difference every day.

    Take pride in what you do!

    More at:

    https://www.serco.com/eu/sector-expertise/space

    https://www.serco.com/eu/careers/careers-in-space

    Web Pagehttps://careershub.serco.eu/members/?j=7158&ATSI=serco&jobboard=SpaceCareers&c=vacancyposter
    Contact information
    CompanySerco Group Plc
    Contact nameTatiana Thiessen
    AddressSerco Services GmbH
    Lise-Meitner-Str. 10
    Darmstadt
    64293
    EmailVPEB3EA73D.1160@vacancyposter.com


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