Are you fascinated about Space? Do you have previous experience with remote operations of a network of unmanned satellite ground stations and sound understanding of ESTRACK ground stations functionality? You could be our new Network Operations Center (NOC) Technician. Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre (ESOC) based in Darmstadt, Germany.
Serco is among the leading Space Industry and Services Companies. Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions.
What we offer if you join our amazing team:
• Competitive Salary
• Corporate Benefits Package
• Exciting relocation package (if applicable)
• Company events
The NOC Technician will be part of an integrated team which provides 24/7 monitoring and control of Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESA's European Space Operations Centre in Darmstadt, Germany.
The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software.
The NOC acts as the first point of contact for users, missions/projects and second line support teams.
As Network Operations Center (NOC) Technician you will concentrate your activities on the following:
Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities.
Supervise and coordinate scheduled support activities.
Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems.
Schedule Ground Stations and OCC facilities in real-time (outside normal working hours).
Configure and monitor station configurations for satellite passes as well as data transmissions and performance.
Respond immediately to any anomaly affecting operations; relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd/3rd party support/escalate and follow-up on incident resolution.
Reporting and documentation.
Act as first line of contact for users of critical systems.
Provide 1st line computer and network support to all eligible users – including incident, problem, change request and user request/complaints handling.
Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by:
Logging and escalating incident tickets according to procedure;
Identify the impacted services/users and inform all relevant parties;
Initiate incident resolution or mitigating actions to restore the service asap;
Call out/escalate to 2nd line support or external providers according to procedure;
Follow-up on incident resolution/progress and inform interested parties of the status;
Prioritise work according to criticality of systems, schedules and targets.
Operation, fault finding and repair on the network and on active network components (CISCO) using Ethernet and TCP/IP protocols and by logging on/commanding active network components.
In line with procedures perform contingency and scheduled re-configurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact.
Perform various housekeeping/administrative duties.
Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service.
Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts.
Maintain a log of all relevant activities and events.
Attend user meetings, briefings, user groups and workshops as required.
Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
Decisiveness and accountability;
Fluency in English (spoken and written);
A good understanding of IT networking: WAN/LAN concepts, technology and troubleshooting;
Strong service ethic - responsive and courteous when handling user calls;
Problem Solving aptitude;
PC literacy: MS Office Products;
Familiarity with operational environments;
Team-player skills, ability to interface with technical and management personnel.
The following would be seen as an asset:
Previous experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station;
Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints;
Interest in and ability to coach / train other staff;
Some knowledge of VMS, Unix, Console Works, NetBackup, CD-ROM production, CiscoWorks, HP-OV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools;
A good understanding of IT security concepts, technology and best practices;
Knowledge of ITIL, certification a plus;
Knowledge of, or proven ability of linear fault-finding, diagnosis and resolution methodology.
Note: This is a 24/7 position - candidates must be able to work rotating shifts.
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
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About The Company
Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland.
What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.
As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers.
A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.
If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you.
Make a difference every day.
Take pride in what you do!