Senior Systems Engineer - Safety Services

Inmarsat

London, United Kingdom

What you'll Do

Working in the Safety Systems Engineering team, part of Platform Engineering within the Network Operations function of COO, the Senior Engineer for IRIS and Aero Safety Operations, is responsible for supporting the portfolio of aviation safety services that Inmarsat deliver today and in the future. This includes the upcoming IRIS ATN service as well as the existing SwiftBroadband Safety and legacy Classic Aero services.

The successful candidate will be required to ensure that aero safety services are operating correctly at all times, responding to incidents, taking corrective action where needed, and proactively managing both the short-term (e.g. system faults, configuration changes, security vulnerabilities) and long-term (e.g. future enhancements) operation of these services.

The day-to-day

Responsible for the day-to-day operation of the IRIS, SwiftBroadband Safety and Classic Aero services
Strive to become a Viasat Subject Matter Expert for the aero safety systems and services above
Responsible for supporting the life cycle management of the systems supporting the aero safety services within the scope of the team's responsibility
Ensure the availability of aero safety services and follow any issues to resolution with suppliers or partners as required
Providing a third-line response to faults and failures and working to resolve them logically, methodically and efficiently. Involves working closely with other COO teams such as Global Aero Operations or Customer Care
Manage changes and enhancements to aero safety services/systems such that service availability is not compromised
Participate in change control boards internally and externally (ISP, vendors) as required
Work with equipment manufacturers, software suppliers and other internal and external stakeholders to propose and assess changes and/or enhancements to the aero safety services
Maintain operational documentation relating to aero safety services/systems and support continual improvement of those documents and processes
Participate in an after-hours on-call support rota

QUALIFICATIONS

What you'll Need

Bachelor’s or master’s degree in a suitable technical discipline such as Electronics, Telecommunication, Computer science, or similar
Significant experience in telecommunications technologies, an understanding of IP-based mobile networking technologies and ideally satellite or mobile communications systems
Significant hands-on experience with managing, maintaining, and upgrading operational systems
Strong analytical and debugging skills
Good oral and written communication skills, able to express ideas and describe problems clearly and succinctly and establish good working relationships with peers and other teams
Self-motivating, flexible, ability to work individually or as part of a team and be able to work and manage multiple overlapping activities

What Will Help You On The Job

Familiarity with our safety-related services and systems
Knowledge of satellite communications principles
Knowledge of ATN OSI network architecture and protocols (AGR, GGR, ES-IS, IDRP, CLNP, TP4)
Knowledge of aeronautical standards and processes; ICAO, ARINC, RTCA, Eurocae, Certification, especially Aeronautical Telecommunications Network (ATN), and existing Air Traffic Datalink Service standards
Familiarity with ticketing systems, incident management and change control tools and processes
Knowledge of networking technology and protocols including routers, switches, firewalls, TCP/IP, UDP, BGP, HTTP(S), SSL/TLS, SSH, SNMP etc.
Knowledge of IT security practices and technologies including IPSec and PKI.
Knowledge of Cloud Computing Services
Knowledge of various operating systems usage and administration (Windows and Linux)
Programming/scripting experience (e.g., C, C++, C#, perl, python, java, HTML, etc.)

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