Broadband Services Operations Engineer - Tech Lead

Eutelsat Group

Turin, Italy

Who You Are:

The mission of the Broadband Services Operations - TL is to:

Ensures the availability of broadband services in production, respecting the SLA and guaranteeing leading skills to quickly manage service and infrastructural events;
Develops a reference knowledge of end-to-end services ensuring the technical mastery of each system and subsystem involved;
Provides design support, configures and manages the baseband satellite infrastructures;
Provides expertise for dedicated activities involving B2B customer, ensuring a high level of service quality;
Provides support to manages and maintains satellite network access systems, applications and ground equipment;
Acts as an interface among the different teams within the operations department and keep communications with 3^rd parties and vendors;

You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.

What You’ll Do:

Be a reference for service fulfilment of business services;
Provide technical service mastery through connectivity OPS on a variety of VSAT networks and broadband platforms;
Contribute to requirements of any operating tools (service fulfilment & assurance), required for provisioning and monitoring of any services offered to customers;
Contribute to company problem and change management processes;
Contribute to analyse serious faults and prepare plan for network improvements;
Identify proactive actions to prevent issue on platform components, tools and databases, aiming at improved service availability and high customer satisfaction;
Contribute to the preparation of network service architecture in accordance with SLA and existing infrastructure;
Be a reference for scoping, evaluating and supervising implementation of connectivity services;
Contribute to the feasibility validation of any proposed service SLAs.

What it Takes:

Master’s degree in Computer Science, Telecommunication Engineering or related fields;
3+ years of experience in the telecommunications sector, with a focus on the service operations;
In-depth knowledge of satellite communications, radio-frequency and video broadcasting;
Strong knowledge of ISO/OSI stack, networking and routing (e.g., OSPF, MPLS) protocols;
Knowledge of Unix-based computer operating systems, networking tools (i.e., Telnet, SSH, FTP/SCP) and standard business software (spreadsheets, word processing, presentations);
Experience in scripting and programming languages (e.g., Python, Bash) and knowledge of database management (e.g. MySQL, InfluxDB, Clickhouse);
Mastery troubleshooting skills v Flexibility and adaptability to extra-time schedule;
Detail oriented with interpersonal and organizational skills;
Ability to work in a team with on-call rotation;
Problem solving and analytic skills;
Ability to diagnose and resolve issues with network connections, wireless signals, and internet connectivity;
Interact with other teams in the company and provide technical support and advice;
Fluent written and spoken English is compulsory.