Director of Product Operations

ICEYE

Espoo, Finland

We are looking for an experienced and tactical operational leader for the role of Director of Operations. This person will be responsible for identifying opportunities to enhance our operations to support the requirements of our growing business and customer base, leading the implementation of change to realise those enhancements, and leading the operations.

Position Overview:

As the Director of Operations at ICEYE, you will play a critical role in building and leading the operational teams that are at the forefront of product delivery. Your leadership will ensure our operations run seamlessly around the clock, maintaining the highest standards of quality, and meeting rigorous SLAs. You will be directly responsible for the definition of the operations strategy, organisation model and processes,, team management, and operational delivery of products that make a difference in the world. This role reports directly to the SVP of Solutions.

Key Responsibilities:

Operational Excellence:

Design and implement operational strategies and processes that ensure 24/7 production capabilities across multiple time zones.
Monitor operational performance against SLAs and KPIs, implementing improvements as necessary to meet or exceed targets.

Team Leadership and Development:

Lead, motivate, and support a large, international team, ensuring high performance, employee engagement, and continuous professional development while being sensitive and in tune to cultural differences and needs.
Foster a culture of excellence, innovation, and accountability across the team.

Stakeholder Management:

Act as the primary point of contact for internal and external stakeholders on all matters related to product delivery and operational performance.
Create optimized communication across a variety of stakeholders about operational status (commercial, engineering, product, operations) to ensure clarity and transparency
Build and maintain strong relationships with stakeholders, ensuring alignment with business goals and customer expectations.

Risk Management and Compliance:

Develop and maintain robust risk management practices to identify, assess, and mitigate risks associated with product operations.
Ensure best security practices in product delivery
Ensure compliance with all relevant regulations, standards, and ethical practices.

Resource and Budget Management:

Efficiently manage resources and budgets to optimize operational efficiency and cost-effectiveness.
Plan and allocate resources to ensure uninterrupted operations and the timely delivery of products.

Innovation and Process Improvement:

Lead initiatives to streamline operations, incorporating innovative technologies and methodologies to enhance productivity and product quality.
Encourage a culture of continuous improvement, soliciting feedback from the team to optimize operational processes.

Requirements

Education and Experience:

Bachelor's degree in a field related to IT, software, data, business or operations.
Minimum of 10 years of experience in operations management
At least 5 years in a leadership role related to software application, infrastructure, or data service delivery
Ideally, practical experience of the ITIL framework for IT service management.

Skills and Abilities:

Proven ability to lead and manage a diverse, international team operating in a 24/7 environment.
Strong understanding of operational metrics, SLAs, and KPIs, with a track record of achieving or surpassing them.
Excellent communication and interpersonal skills, capable of building and maintaining strong relationships with stakeholders at all levels.
Advanced problem-solving and decision-making abilities, with the capacity to address complex challenges in a fast-paced, high-pressure environment.

Personal Attributes:

Exceptional leadership and team-building skills.
Resilience and flexibility to manage in a dynamic environment with shifting priorities.
A strategic thinker with a strong operational and tactical focus.
Commitment to ethical practices, sustainability, and social responsibility.

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